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Water Debt Recovery Specialist
Job Posted: 3 days ago
Salary: Competitive
Job Type: Permanent
Location: Poulton-Le-Fylde, FY6 8JX (Office Based)
Expire in: 25 days
Job Description
Debt Recovery Specialist - Poulton-Le-Fylde, FY6 8JX (Office Based)
£25,000 to £27,000 per year, plus Generous commission’s structure (OTE £40,000)
Permanent
Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00)
Role Summary
Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Debt Recovery Specialist based in Fylde Coast area to work within the Operations department of our company.
In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent Debt Recovery in relation to the full of range of services we provide.
Duties will include:
Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution
Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder & the energy supplier to resolve the query
Negotiating and processing payments, or discussing and governing payment plans to fruition
Identifying any potentially vulnerable customers and adapting your approach accordingly
Identifying non-compliant customers and escalating their cases to the next operational step
Achieving both Management and Client led KPI’s
Account Managing your own portfolio throughout
Providing outstanding customer service
Skills and Experience
Organised and able to follow processes to deliver a high and consistent customer service
Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment
Ability to stay calm under pressure and deliver accurate, information
Well-presented and approachable
Good communication & telephony skills
Superb customer service skills
Motivated to plan and efficiently manage own workload
Proficient in Microsoft Office, and able to adapt to custom built CRM
Good credit control / debt recover capabilities
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Looking for your next career move? Join a top company hiring Water Debt Recovery Specialist job near me in Poulton-Le-Fylde, FY6 8JX (Office Based)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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