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Travel Customer Service Coordinator
Job Posted: 17 days ago
Salary: £ 32,000/Annum
Job Type: Permanent
Location: London
Expire in: 10 days
Job Description
We are seeking an experienced Travel Customer Service Coordinator to join a fabulous travel company, hybrid working model based in London.
This exciting job opportunity is ideal for a travel professional with customer service experience in the travel industry seeking a rewarding career with a forward thinking travel company.
Travel Customer Service Coordinator Duties:
* Ensuring a positive customer experience throughout the entire travel journey, working closely with the Product team and local suppliers.
* Efficiently handling Customer Service cases, primarily post-travel feedback and complaints, directly with customers or through travel agents.
* Liaising with customers via both email and telephone, displaying empathy, and professionalism.
* Assisting clients with any medical issues on-tour.
Respond to legal correspondence such as ABTA Arbitrations, solicitor correspondence and Personal Injury claims with the support of the Legal team.
Negotiating and reclaiming costs, compensation from suppliers.
* Conducting operational duties, including sales updates, rooming lists, and travel documents.
* Advising clients of any pre-tour changes through verbal or written communication.
Travel Customer Service Coordinator - Essential Requirements:
* Previous experience in a customer service role is essential in the travel industry.
* Previous experience of dealing with legal correspondence such as arbitration is desirable.
* Excellent communication skills, both written and verbal.
* Passion for customer service with high attention to detail.
Travel Customer Service Coordinator - Benefits:
* A dynamic and supportive working environment
* Career development
* Access to exciting travel experiences
* Hybrid working policy
* Birthday ‘day off'
* 2 volunteer days per year
* Option to ‘buy’ additional leave
* Holiday concessions for personal trips and discounts for friends & family
* Company matched pension scheme and life assurance
* Free annual travel insurance, which includes winter sports
* Cycle to work scheme
* Octopus EV scheme
* Employee Assistance Programme and remote GP service
* Travel season ticket loans
* In-house social and wellbeing team with mental health first aiders and menopause champions
* Bring your dog to work day
* Drinks trolley and regular social events
* Perkbox
* Plus many more perksBefore You Apply
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Looking for your next career move? Join a top company hiring Travel Customer Service Coordinator job near me in London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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