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Tenant Engagement and Scrutiny Officer
Job Posted: 10 days ago
Salary: £ 35,330/Annum
Job Type: Permanent
Location: B15, Birmingham, West Midlands (County)
Expire in: 18 days
Job Description
Tenant Engagement and Scrutiny Officer
Location: Birmingham, B15 1LZ - Hybrid
Salary: £35,330 per annum
Hours: 35 per week
Contract: Permanent
Our tenants rely on us and our services. Their voice, experience and concerns must sit at the heart of the work we do to design, deliver and evaluate our services. Our Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of our tenants and collecting tenant feedback to scrutinise the performance of the services we provide.
Join us as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services - a brilliant opportunity to have a real impact on services, policies and decision marking!
In this impactful role, you'll support a range of projects that positively impact tenants. Utilising your brilliant engagement and rapport building skills, you'll engage with a diverse range of tenants through consultation activities, including our My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services we provide. Being naturally curious, you'll adopt an inquisitive approach that enables you to thoroughly explore and critically interpret performance data to improve services. Using your excellent communication skills, you'll appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.
In return, we offer you a supportive and collaborative environment where you're empowered to enhance tenant experience!
Our ideal candidate? We're looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant led service improvements. Your application will also demonstrate:
* Previous experience of tenant engagement OR a strong understanding of the Social Housing sector, consumer standards and regulations.
* Previous experience of driving service improvements.
* Previous experience of analysing data, writing reports and presenting information to different audiences, OR a strong interest in developing data analysis and reporting skills with the ability to present.
* You're a dynamic thinker, who thrives under pressure and has the ability to manage a large and varied workload with competing priorities and deadlines.
As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week) and working from home (2 days per week). Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 2nd March 2025
Assessment Process:
1st stage - Initial Teams call - Friday 7th March 25
2nd stage - Interview/Assessment on site - Thursday 13th March 25
Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.
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Looking for your next career move? Join a top company hiring Tenant Engagement and Scrutiny Officer job near me in B15, Birmingham, West Midlands (County)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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