Hiring Now: Technical Support Specialist Near You – Apply Today!
Your Next Technical Support Specialist Job Starts Here – Apply Now!
Technical Support Specialist
Job Posted: 19 days ago
Salary: £ 26,880/Annum
Job Type: Temporary
Location: Birmingham
Expire in: 8 days
Job Description
Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley
This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm
Pay Rate From £12.99 plus per hour Depending on experience
We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.
You will ideally need to have a good understanding of computer systems , mobile devices and other technical products
Overview / To have the ability to:
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
You have experience working with customers, in either “first-line” or “second-line” support
Ability to provide step-by-step technical help, both written and verbal
Role & Responsibilities
Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
Completing administrative aspects of the role whilst striving to identify and eliminate errors.
Install, configure, and maintain any related hardware.
Tear down, rebuild, repair and refurbish hardware and goods for redeployment.
Key Skills Required
You will need excellent customer service and communication skills.
Ability to diagnose and resolve hardware, firmware and software issues relating to all products
Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
Hands on approach to PC hardware and basic system building skills.
Mechanical and electrical aptitude will be an advantage.
Demonstrate analytical skills and an ability to troubleshoot and think independently.
Knowledge of basic networking.
Knowledge of Linux based operating systems would be advantageous but not essential
Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
Performing maintenance and updates to ensure optimal software/hardware performance.
If you are fully experienced in this type of work please apply online and one of our consultants will get back to you asapBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Technical Support Specialist job near me in Birmingham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).