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Technical Support Specialist
Job Posted: 9 days ago
Salary: £ 43,000 - 43,000 / Annum
Job Type: Permanent
Location: Dorking
Expire in: 19 days
Job Description
Technical Support Specialist
Location: UK Depot + Travel
Hours: 39+ per week
Salary: £43,000
Role Overview:
Provide technical training and support to UK service, sales teams, and customers. Develop expertise in the company’s assist platform and winter products, offering remote and on-site assistance. Conduct chargeable training, enhance platform usability, and contribute to product development.
Key Responsibilities:
Train and support teams and customers on product use, maintenance, and troubleshooting.
Conduct technical training courses and develop training materials.
Deliver remote and on-site support, resolving technical issues promptly.
Assist in product development by providing user feedback.
Promote genuine parts and advise on stock holdings.
Maintain professional standards in equipment, communication, and safety.Performance Measures:
Customer feedback and resolution effectiveness.
Contribution to product improvement and innovation.
Timely reporting and documentation.
Personal development and training participation.Interested? Contact Macy at Kemp Recruitment: (phone number removed)
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