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Technical Support Engineer
Job Posted: 12 days ago
Salary: £ 34,000/Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: 16 days
Job Description
Technical Support Engineer
Wythenshawe, Greater Manchester
£34,000 + Benefits
Role Summary
Our client, who are an established and growing business is looking to recruit an experienced Technical Support Engineer. You will be a crucial part of the technical support team, responsible for delivering high-quality system and product support to our customers. The role requires resolving initial support calls, emails, and chats, while also addressing escalations within the team. The role is Monday to Friday, office-based and you will work rotating shifts of 8:30am - 4:30pm and 9:30am - 5:30pm.
Key Responsibilities
Manage open, unresolved, and escalated tickets within the support system
Stay updated on new hardware and software product releases
Assist Technical Support in the development of key site monitoring and customer support strategies
Identify and promote training opportunities for customers
Collaborate with field sales at the system specification stage
Provide proactive, high-level customer service with commercial awareness
Support customers via phone, email, and remote connectivity
Troubleshoot and diagnose technical issues related to company products
Install and configure hardware and software as needed
Follow up with clients to ensure problem resolution
Manage multiple cases simultaneously, ensuring timely and accurate customer feedback
Test and evaluate new technologies for potential deploymentSkills & Experience
Experience working with Technical Customer Support
Excellent communications kills, both written & verbal
Ability to stay calm under pressure and concisely articulate resolutions to problems to customers
Demonstrable problem-solving skills
Experience with a wide range of security systems, such as access control and door entry systems
Strong conflict resolution and problem-solving skills
Proficiency in IT systemsWant to recruit a similar role?
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit (url removed)Before You Apply
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