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Technical Support Engineer
Job Posted: 2 days ago
Salary: £ 50,000/Annum
Job Type: Permanent
Location: South Oxfordshire, Oxfordshire, South East
Expire in: 25 days
Job Description
Technical Support Engineer – South Oxfordshire
Technical Support Engineer Salary: Up to £35,000 - £50,000 Depending on experience
Orion is partnered with a well-established business located in South Oxfordshire, which are recruiting for an experienced Level 2 Technical Support Engineer.
Technical Support Engineer Responsibilities
Provide L2 support by troubleshooting and resolving hardware, software, and network issues to minimise disruption to the customer
Drive projects that improve our processes and our customer experience, including:
Improving troubleshooting through developing better tooling, and creating better workflows and documentation
Identify platform enhancements through deep understanding of persistent issues
Automating manual tasks to improve operational efficiency
Mentor teammates on new tools, technologies and troubleshooting
Be a team flagbearer for bringing in and adopting best practices for L2 support
Complete software configuration and deployment of new features for customers
Technical Support Engineer Minimum Experience
3 years experience in efficiently investigating potential bugs and performance issues and implementing solutions
Experience designing, architecting, debugging, testing, and creating well-documented Python code
Experience working with tech such as: Gitlab CI, Zendesk, Esper, Firebase Crashlytics, LogRocket, Prometheus, Grafana, Jira, Linux, Dask
Developing proactive monitoring and analytics to enable high-quality support
BSc in Computer Science or a related field, or equivalent experience in the software industry
Technical Support Engineer Competencies:
Strong communication skills with technical and non-technical people
Strong initiative and intuitive problem-solving skills
Excellent attention to detail
The ability to quickly understand new technologies, and become an expert in our infrastructure and platform
Technical Support Engineer Package:
Competitive salary £35,000 - £50,000 DOE
Progression opportunities into leadership role
25 days of annual leave with the ability to purchase more
Stakeholder pension
Private health insurance
Wellbeing days
A flexible working environment
Working in a well-funded scale-up with an entrepreneurial team spirit
and more!Shifts:
Monday – Friday – Core hours
If you like the look of this Technical Support Engineer role, then click and apply or if you would like further information, please contact Katie Maisey at Orion Electrotech Aylesbury.
INDMAN
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