Technical Support Advisor Job

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Technical Support Advisor

Job Posted: a day ago

  • Salary: £ 24,800/Annum

    Job Type: Permanent

  • Location: Bilborough

Expire in: a month

Job Description

Job Title: Technical Support Advisor Description: Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To ensure excellent customer service whilst continuing to grow, our client is looking for a great Technical Support Advisor to assist with any issues clients may be having with their hot tubs. What’s in it for you / Benefits: • £24,800 per annum starting salary • 9am – 6pm Monday – Friday hours. No evenings, weekends or unsociable shifts! • 20 days annual leave, plus bank holidays • Company pension scheme • Free onsite parking • Corporate discount on company stock for staff, friends & family Role Overview: As a Technical Support advisor, your role will consist of assisting and attempting to diagnose and resolve customer issues over the phone. If the issues cannot be resolve over the phone, you will arrange for an engineer to visit and sort the issues out. Having knowledge on electrical appliances and hot tubs is a great advantage for this role. Key Responsibilities: • Deliver excellent customer service, including product knowledge, practical advice, empathy and patience • Manage workload efficiently in a busy environment. • Perform any other duties as directed by the company, applicable to your skills and experience. Skills and Experience: • Excellent computer skills to enter data and maintain company CRM • Confident phone manner • Proven experience in resolving customer queries and demonstrating strong problem-solving abilities. • Ability to work on your own initiative while being an effective team player. • Capacity to work under pressure and meet demanding deadlines. • Good knowledge on electrical appliances is helpful How to Apply Please click apply or send your CV to (url removed). Or if you would like a confidential chat call Maisie or Michael on (phone number removed). Good luck! Proactive Staff is an equal opportunities Recruitment Business advertising on behalf of our client. Keywords: Customer service Technical support Hot tubs
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