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Technical Support Advisor/Engineer
Job Posted: 12 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Rushden, Northamptonshire
Expire in: 16 days
Job Description
Job Role:
To work as part of a team with likeminded individuals to provide internal technical advice and product support to customers' requirements / specifications and to maintain our client as a technical distributor. Some experience and/or an understanding of the Fluid Power/Pneumatics industry is required.
Desirable role related knowledge, skills, qualifications and experience
Understanding of fluid power applications
Experience within the fluid power industry (2+ years)
Fluid power product knowledge
Understanding of Electrical Engineering
Experience within the Pneumatics industry
Pneumatics products knowledge
Required role related knowledge, skills, qualifications and experience
· Attention to detail and accuracy in workload
· Excellent communication Skills
· Good Time management
· Be able to work in a team
· Self-motivated to learn more
· Adaptable to meet business requirements
· Excellent organisational skills
Key Accountabilities
Key Activities
Technical
· Understand supplier products to enable you to offer solutions to customers based on descriptions
· Understand supplier strengths and weaknesses to advise who is best for particular products.
· Answer enquiries from the external staff which may be out of the ordinary
· Point out any areas for improvement that you come across
· Keep informed of latest products and technologies and undergo training
· Gain a basic knowledge of all franchised products
· Assist in giving information on products which can be used for the website, in-house systems or marketing
· Give product training to internal staff
· To make product recommendations from descriptions/photos and customer requirements
· Decisions on pricing for larger quotes or where not set up to be referred to team leader or manager
Quoting
Quote customers according to their requirements
Understand the main systems to enable fast and accurate quoting to a customer
Answer phones, web chats and emails and advise according to the customer requirements.
Answer enquiries from external and internal staff
Manage and prioritise workload to be able to quote in a timely manor
Understand the process of setting up new products and ensure information is accurate
Reporting
Report any issues with products to the technical team leader
Report any duplicate accounts to accounts department
Ensuring full notes and information attached to quotes and relevant areas
Identify and advise replacements to obsolete/discontinued parts
Other
· Strengthen supplier relationships
· Communicate and build relationships with Key internal, external and supplier contacts
· Plan and manage your workload to ensure enquiries are dealt with quickly and efficiently
· Adhere to KPIs
· Any other duties deemed necessary
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicantsBefore You Apply
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