Hiring Now: Technical Operations Specialist Near You – Apply Today!
Your Next Technical Operations Specialist Job Starts Here – Apply Now!
Technical Operations Specialist
Job Posted: 8 days ago
Salary: £ 30,000/Annum
Job Type: Permanent
Location: Remote work
Expire in: 20 days
Job Description
Remote in UK - Technical Operations Specialist
Role Overview:
We are looking for a technically skilled problem solver who enjoys resolving issues and delivering exceptional customer support. This customer-facing role involves supporting users through our ticketing system, live chat, and other channels. You'll troubleshoot platform-related issues, liaise with third-party tech providers, and ensure customers receive a top-tier experience, even in challenging situations.
As part of the Operations Team, as Technical Operations Specialist you’ll become familiar with trading platforms and internal policies. Training will be provided, but a keen interest in online Forex trading will be an advantage as you'll support customers' simulated trading accounts and resolve platform-related issues.
Your Profile:
Strong troubleshooting and problem-solving skills
Active interest in technology and a solid understanding of common computing issues
Exceptional communication skills (both written and verbal)
Strong mathematical skills and proficiency in Microsoft Excel/Google Sheets
Experience in customer service, ideally using ticketing systems
Interest or basic knowledge of Forex trading is desirable (training provided)
Ability to work autonomously and as part of a team
Results-driven with a passion for providing high-quality service
Technical Operations Specialist Key Responsibilities:
Provide technical support via Live Chat, Tickets, Discord, Emails, and CRM
Identify, investigate, and resolve service interruptions proactively
Communicate clearly with customers and offer effective solutions
Act as the liaison between the customer and the team
Escalate complex issues to team members or third parties as needed
Offer account support, including adjustments to simulated balances during service disruptions
Update customer records, financial data, and other information in databases
Logistics & Remote Working Requirements:
Company-provided equipment (Laptop/PC) or BYOD option
Stable internet connection (at least 30 Mbps) for meetings/voice calls
A private and quiet workspace
Technical Operations Specialist Skills Required:
Mandatory: Strong communication, customer-focused, team player, attention to detail, analytical skills, fast learner, problem-solver, able to multitask and prioritize
Desirable: Knowledge or experience in Forex trading, strong typing skills
How to Apply:
Please ensure you are UK-based with the right to work in the UK. To apply click the apply link online and send an updated copy of your CV including a 300-word description of why you're suitable for the role and attach your CV. Applications without a CV will not be considered.
About FTP London Ltd:
Funded Trading Plus (FTP London Ltd), established in 2021, is a leader in developing profitable trading strategies for the financial markets. We offer talented traders the chance to prove their skills in a simulated environment, where successful evaluations lead to real-world commissions. Our global reach spans North America, Europe, Asia, and Africa, and we are one of the top 10 firms in the industry.
As a fully remote company, we cultivate a strong, supportive team culture focused on growth and success. Our Trustpilot rating reflects our dedication to exceptional customer serviceBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Technical Operations Specialist job near me in Remote work! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).