Technical Customer Success Specialist Job

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Technical Customer Success Specialist

Job Posted: 15 days ago

  • Salary: £ 84,000/Annum

    Job Type: Contract

  • Location: Southampton, Hampshire

Expire in: 13 days

Job Description

Technical Customer Success Specialist * Technical Customer Success Specialist * Home-based with visits to Southampton * Initial 6 month contract * £300 to £350 per day via Umbrella (Inside-IR35) The Opportunity: Our client, an international technology company, are seeking a Technical Customer Success Specialist to provide support clients with training and use of the company’s dynamic software platforms. You will play a lead role in developing, nurturing and maintaining customer relationships, while using your expert knowledge of the platform to assess, support, and resolve client concerns. This role would suit a technical support professional with a background in supporting engineering SaaS products in client facing environments. Skills and Experience: * An understanding of SaaS platforms and architecture * Experience in managing and building relationships with internal and external stakeholders * Experience delivering comprehensive training sessions to ensure they understand and can effectively utilise features * Experienced in dealing with high volumes of complex queries and complaints and managing challenging customers * Effective multidisciplinary communicator, liaising with internal teams, Client teams and sub-contractors Please contact James Sample here at ISR to learn more about our client leading the way in the field of transport technology and how you can become a part of their future working on exciting projects that are both challenging and rewarding?
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