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Service Reception Manager
Job Posted: 4 days ago
Salary: £ 50,000/Annum
Job Type: Permanent
Location: Barnet, London
Expire in: 23 days
Job Description
Service Reception Manager
Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager, this role would be an excellent move for a service advisor looking for progression in their career!
The Role -
Responsible for managing the Service front of house area
Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care
To maximise service sales and profitability by selling core, value added and incremental products and services
Manage a team of service advisors and delivery driver.
Responsibilities -
· Meet or exceed the monthly budget for hours sold and profitability
· To oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities.
· Ensure that Work In Progress is under control and that processes are adhered too, review all open jobs and report any work in progress problems to Aftersales Manager
· To drive the reception team to reach their retail invoicing targets.
· To monitor cash accounts / till reports and to report issues to the Aftersales Manager
· Monitor and book required training days in line with budget
· Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak work load periods of the year
· Working as a Service Advisor alongside the team with the additional Managerial duties.
The individual -
Excellent communicator both written and verbal
Creative and forward thinking.
Have excellent people management and development skills
Be passionate about customer service
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