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Service Desk Analyst
Job Posted: 16 days ago
Salary: £ 32,000/Annum
Job Type: Permanent
Location: M1, Manchester, Greater Manchester
Expire in: 12 days
Job Description
Service Desk Analyst – (Service Desk, DNS, DHCP, Networking, Active Directory, AD, Windows, Server, o365) – Permanent – Home Based
Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client who have their head office in Manchester.
Location: Home Based with some travel
Salary: Up to £32,000 per annum D.O.E
Skills/Requirements for the Service Desk Analyst:
* Previous experience in a similar role
* Extensive Active Directory
* o365 experience
* Experience of working with remote monitoring tools
* Windows desktop support versions 8 and above
* Any experience of Windows Server is highly desirable
Start date is ASAP for the Service Desk Analyst
The Service Desk Analyst will be responsible for:
* Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
* Being the first point of contact on the Service Desk.
* New Starters and Leavers administration from the technical perspective
* Working to and within already agreed SLA’s and KPI’s
* Providing Application Support when needed
* Providing high levels of 1st and 2nd line call fix where possible
* Reporting faults and maintaining logs on desktop and laptop numbers within the business
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
Service Desk Analyst – (Service Desk, DNS, DHCP, Networking, Active Directory, AD, Windows, Server, o365) – Permanent – Home BasedBefore You Apply
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