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Service Desk Analyst
Job Posted: 11 days ago
Salary: £ 37,497.6/Annum
Job Type: Contract
Location: Lincoln, Lincolnshire
Expire in: 16 days
Job Description
IT Service Desk Analyst - Lincolnshire Police
Location: Headquarters
Contract: Temporary
Rate: £19.53 per hour (Umbrella)
Recruiter: Lewis Ashcroft - Service Care Solutions
Service Care Solutions is assisting Lincolnshire Police in recruiting an IT Service Desk Analyst to join their Digital Business Services team.
Role Overview
As an IT Service Desk Analyst, you will be the first point of contact for IT support across the force, providing both first and some second-line technical assistance. You will diagnose and resolve issues, escalate where necessary, and ensure smooth operation of core IT systems.
Key Responsibilities
Providing remote and in-person IT support to police officers and staff
Resolving technical issues via phone, email, and ticketing software
Installing and configuring IT equipment and software
Ensuring IT security policies are followed
Maintaining documentation for troubleshooting and solutions
Requirements
Experience in an IT support role
Strong customer service skills
Knowledge of Microsoft Office, Windows OS, and IT infrastructure
Ability to work under pressure and meet tight deadlines
Full UK driving licenseSecurity Clearance Required
If you're interested in this role, contact Lewis Ashcroft at Service Care Solutions or apply now!
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