Service Advisor Job

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Service Advisor

Job Posted: a day ago

  • Salary: Competitive

    Job Type: Permanent

  • Location: Ballyclare, Antrim and Newtownabbey

Expire in: a month

Job Description

Job Title: Service Advisor- (Ballyclare) Location: Ballyclare Hour of work- Mon – Fri 08:30 to 5:00pm with one late night per week to 9pm and Saturdays from 8am to 1pm on a Rota basis so flexibility is required. Salary and Benefits: Salary dep on experience Employment Type- Permanent The Right Client- Nominate Recruitment are thrilled to be partnering with a successful provider of heavy commercial vehicles in Northern Ireland. They are currently seeking a Service Advisor to join their office based in Ballyclare. The Right role: * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending reminders * Vehicle and customer database management * Booking PSV appointments * Issuing workshop job cards and monitoring progress of vehicles in workshop * Processing and closing out workshop job cards and assisting with invoicing * Making outbound sales and customer care calls and managing key customer relationships * Creating maintenance contract quotes and selling maintenance contracts The Right Fit: * Be educated to GCSE standard or equivalent, including Maths and English * Possess extremely strong administration skills * Possess excellent organisational skills and the ability to adapt to changing circumstances. * Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally * Possess an ability to structure workload in an efficient manner * Full clean driving licence Desired Criteria * Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable * Although not essential, some existing mechanical knowledge would be advantageous
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