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Senior User Researcher- SC Cleared
Job Posted: 15 days ago
Salary: Competitive
Job Type: Permanent
Location: Leeds, West Yorkshire
Expire in: 13 days
Job Description
Mastek is seeking a User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders.
Key Responsibilities:
User-centred Design Projects
· Design and execute comprehensive user research approaches tailored to project objectives.
· Develop insightful, phase-specific deliverables that guide product and service design.
· Communicate complex research findings and project scopes clearly to diverse audiences, ensuring strategic alignment.
Stakeholder Engagement
· Cultivate strong relationships with client teams, promoting understanding and buy-in for user-centred methodologies.
· Mentor stakeholders in UCD practices, enhancing organisational capabilities.
· Identify and propose innovative solutions and cross-sell opportunities, contributing to business growth.
Business Development
· Collaborate on crafting compelling proposals that integrate UCD principles.
· Apply agile and UCD methodologies to bid processes, aligning with client visions.
Community Development
· Contribute to shaping Mastek’s UCD strategy and market propositions.
· Engage in developing the internal UCD community, fostering innovation and collaboration.
Qualifications:
Experience:
· Demonstratable experience in agile user research within complex programs.
· Proven track record of translating research into insights and solutions.
· Experience with GDS/NHS service standards is highly beneficial, particularly in healthcare contexts.
Skills:
· Strong stakeholder management and communication abilities.
· Proficient in facilitating both virtual and physical collaborative sessions.
· Adept at navigating and clarifying complex, ambiguous project landscapes.
· Competence or interest in service and content/communication design enhances candidacy.
Employee Benefits:
· Competitive salary with performance-related bonuses
· Professional development budget and resources
· Choice of technological equipment (MacBook/Windows laptop)
· Flexible working arrangements (remote or office-based)
· Comprehensive healthcare and pension benefits
· Opportunity to engage with diverse, high-impact projectsBefore You Apply
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