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Senior Modern Workspace and Cloud Engineer
Job Posted: 23 days ago
Salary: Competitive
Job Type: Permanent
Location: London
Expire in: 5 days
Job Description
We have a great opportunity for a Senior Modern Workspace and Cloud Engineer to join a bespoke managed service company, based in Central London. The post-holder will take a leadership role in managing and supporting end-user technology, focusing on the global desktop environment.
This role is pretty much fully remote, apart from the requirement of occasional in-office meetings (usually once a month).
The ideal candidate should be highly motivated and enthusiastic, with strong problem-solving skills, effective leadership, and project management experience. Excellent communication both verbal and written and customer focused with a commitment to delivering high-quality service and support.
Responsibilities:
* Working with Citrix HSD and VDI workstations
* Global client endpoint (surface laptops) configuration and management
* Providing escalation services to the client Service Desk to ensure SLAs are met
* Application packaging and troubleshooting
* Engineering solutions for efficiency improvements
* Supporting the client’s Azure environment
* Lead and manage projects (including Windows 11, Citrix/VD and Windows 365 migration projects)
* Ensuring project documentation is accurate and up-to-date
* Collaborate closely with clients to understand their needs and develop project plans
* Knowledge transfer to 1st/2nd line support teams
* Mentorship of junior team members
* Participation in the 3rd line support rota
Technical requirements:
* Citrix DaaS (Virtual Apps and Desktops) and/or AVD (including configuration and troubleshooting)
* Citrix Netscaler
* Strong experience in Windows Server and Windows 10/11 operating systems
Desirable Skills:
* Ivanti UWM
* Ivanti Security controls
* Microsoft Intune
* Azure Virtual Desktop
* Citrix Hypervisor
* ControlUpBefore You Apply
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