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Senior Helpdesk Engineer
Job Posted: a month ago
Salary: £ 45,000/Annum
Job Type: Permanent
Location: Nationwide
Expire in: 5 hours
Job Description
Senior Helpdesk Engineer (2nd/3rd Line)
Central London – Hybrid
Salary range £38,000 - £45,000 plus excellent benefits package
The Company
A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their Service and Support team, where you’ll tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects.
They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and certification opportunities, you’ll have everything you need to thrive in an enterprise-level environment.
Benefits
Personalised Training Budget – Tailored to your development needs
Team Engagements – Monthly activities and meals
Enhanced Sick Pay
Private Medical Cover – Including Optical and Dental care
Birthday off work
20 Days Annual Leave + Bank Holidays
Training Resources – Extensive tools and knowledge banks
Season Ticket Loans
Office Perks – Complimentary lunch and refreshments
PerkBox Membership – Retail discounts and offers
Cycle to Work Scheme
Annual Salary Reviews & Personalised Promotion Plans
As a Senior Helpdesk Engineer, your key responsibilities will include:
Resolving complex escalations and providing expert-level troubleshooting for 2nd and 3rd line support issues
Help out on high level IT Projects, including Migrations, Roll outs and upgrades
Delivering outstanding customer service to a wide range of clients
Administering and optimising systems to maintain high cybersecurity and operational standards
Taking ownership of project work and contributing to the success of high-impact technical initiatives
What We’re Looking For
Proven experience supporting in a MSP Setting
Expert-level support for Windows Server and Microsoft 365
Strong experience with Active Directory, Entra and Intune
Expertise with Exchange, Sophos and hardware troubleshooting
The ability to manage complex incidents, ensuring timely resolutions and client satisfaction
Skills in managing and maintaining backup solutions, ensuring reliability and continuity
Excellent problem-solving skills under pressure with a customer-focused approach If the above sounds like you, then I would love to speak with you about this exciting position!
If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference.
If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.
Keywords: Windows Server, Microsoft 365, Networking, VLAN, Firewalls, Office Suite, Backup Solutions, Mobile Device Management, DNS, Routers, Cybersecurity, Technical Support, Collaboration, Troubleshooting, Client Focus, IT EngineerBefore You Apply
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Looking for your next career move? Join a top company hiring Senior Helpdesk Engineer job near me in Nationwide! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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