Apply for Senior Customer Care Coordinator Job On Vita CV
Senior Customer Care Coordinator
Job Posted: 17 days ago
Salary: £ 40,000/Annum
Job Type: Permanent
Location: Colchester, Essex
Expire in: 11 days
Job Description
Senior Customer Care Coordinator - £35,000 - £40,000 - Greater Colchester - Permanent
Introduction
A new opportunity has arisen for a Customer Care Coordinator to join my client, a high end House Builder, based in the North East Essex area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
You will be site-based on one of their larger luxury developments working closely with the Customer Care Manager delivering the best experience to customers. This role also offers the right candidate opportuntity to progress the role into a Senior level position, carrying out inspections and home demonstrations across this site and others in the area.
The Role:
* Reporting to the Head of department and Customer Service Manager you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
* Provide support and advice to sub-contractors.
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
* Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
Key Skills:
* At least 3 years Customer Service experience within the House Building industry
* Excellent communication skills
* Excellent attention to detailBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
© Vita CV: Registered in England and Wales (16187919).