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Security Valet Officer
Job Posted: 21 days ago
Salary: £ 26,745.6/Annum
Job Type: Permanent
Location: E14, Canary Wharf, Greater London
Expire in: 6 days
Job Description
Role: Security Valet Officer MUST HOLD A UK DRIVERS LICENSE
Hours of work: 4 on 2 off. Days and nights (7:00 - 19:00 & 19:00 - 7:00)
Contract: Permanent
Duties & Responsibilities
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Provide a bespoke service to residents with job tasks and individual requests dealt with in an efficient and timely manner.
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Ensure that the highest levels of customer care and service are maintained at all times being helpful, polite and pleasant at all times.
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Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
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Aid the smooth running of the various different operations around the site, according to SOP’s.
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Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion.
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As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd.
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Remain adaptable and flexible throughout the changeable requirements of the developing Estate.
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Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions.
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Provide support and shift cover for valet and concierge functions when necessary.
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Liaise with Concierge at all times on requests for vehicles.
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Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each.
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Locating vehicles and delivering to allocated point when requested by the resident.
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Vehicles are met on access road and shown to holding area or moved off site – not to allow any external parking on the access road.
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Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times.
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Ensure all vehicles parked are assessed for previous damage.
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Vehicles are placed either on or under stacker according to size, and weight of the vehicle. Stacker to be raised according to the SOP.
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Ensure that visitors, VIP’s and contractors are dealt with according to space availability.
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Carry out daily/nightly audits of the car park and report to the Valet Manager any discrepancies.
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Carry out regular checks of the car stackers to ensure all are in working order and kept in a clean condition with all oil stains removed immediately.
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Keep accurate records of all movement of vehicles and update all residents’ details as supplied by the Estate Office.
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Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility.
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Liaise with day/night security staff regarding any potential/real security issues.
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Maintain a safe environment for all people in the estate at all times including a constant presence.
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Ensure that all firefighting apparatus is accounted for and maintained.
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Correct reporting of any cleaning or maintenance issues around the Estate.
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Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager.
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Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
Skills, Experience & Qualifications
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Previous security experience.
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Must hold a current, full UK driving licence.
*Ballymore Operate as an equal opportunities employerBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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