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Sales Team Leader
Job Posted: a month ago
Salary: £ 50,000/Annum
Job Type: Permanent
Location: KT13, Oatlands Park, Surrey
Expire in: 15 hours
Job Description
Weybridge, Surrey, KT13 0RH
Full-time, Permanent
Base Salary: £35,000.00 - £50,000.00 per year
On Target Earnings: £45,000 - £70,000 per year
Company Overview:
Smarter Cover Limited, based in Weybridge, Surrey, is a reputable life insurance brokerage established in 2012. We partner with renowned UK insurers, including AIG, Legal & General, and Liverpool Victoria. Our upward trajectory is marked by high employee satisfaction and excellent customer reviews. We specialize in two fields of Life Insurance; over-50s life insurance policies & Life Term Insurance Policies. We are dedicated to maintaining a high-performance sales culture with the customer at its heart.
Role Overview:
As a Sales Team Lead, you will lead a team of 4 - 10 sales agents in our Weybridge Contact Centre. You will be responsible for achieving sales, quality, and behavioural KPIs, fostering a high-energy environment, and ensuring continuous performance improvement. With the help of Senior Management you will lead all aspects of agent performance and development in your team, including; coaching, training, and conducting performance reviews (1-2-1’s).
Key Responsibilities:
* Team Performance: Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs.
* Coaching and Development: Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Use the SmarterCover coaching approach to drive performance improvements.
* Accountability: Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the SmarterCover Performance Management policy.
* Sales Culture: Lead by example, maintaining exemplary personal standards of conduct. Create a high-energy, professional sales culture that motivates and engages the team.
* Performance Monitoring: Complete and update weekly and monthly trackers, dashboards, and reports on business unit performance. Participate in effective team meetings, buzz sessions, call listening and training sessions.
* Customer Focus: Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset.
Core Values:
Customer First Mindset: Prioritize positive customer outcomes to drive healthy sales performance.
Leadership: Lead by example with high levels of personal accountability.
Results Focused: Drive team performance through continuous improvement and accountability.
Team Spirited: Foster a supportive, engaging, and motivational environment.
Key Skills:
Performance coaching and training
Data analysis and interpretation
Strong communication skills
High levels of emotional intelligence
Organizational and planning skills
Business acumen
Ability to work under pressure
Team player with a motivational approach
Understanding and exceeding KPIs
Literacy and numeracy
Active and positive energy
Change management
Qualifications:
* Proven experience in sales management, ideally within a call centre environment
* Excellent verbal and written communication skills
* Resilient, hardworking, and self-motivated
* Strong leadership and coaching abilities
* High attention to detail
* Ability to learn and retain information quickly
* Adaptability in a demanding sales environment
* Commitment to 40 hours per week, Monday to Friday (09:00 AM – 18:30 PM)
What’s in it for You:
Competitive starting salary (£35,000 - £50,000 DOE) plus uncapped commission
Hybrid working after the first 3 months
Celebratory work environment with events such as summer and Christmas parties, and sporting events
Comprehensive training and development from seasoned professionals
Various company benefits, including GymPass / WellnessHub access, Bike to Work Scheme, in-house rewards, early finish Fridays, team lunches/dinners, annual eye examination contributions, and pension contributions (3% employer, 4% employee).
Join Smarter Cover and lead a team of exceptional sales agents to success, driving positive outcomes for both customers and the company. Apply now to be part of our dynamic and growing teamBefore You Apply
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