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Resident Liaison Officer
Job Posted: 3 days ago
Salary: £ 25,396 - 25,396 / Annum
Job Type: Permanent
Location: London
Expire in: 25 days
Job Description
About us
A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England.
RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East.
About this role
Customer care is a key role in operational delivery at RGE Services and our Resident Liaison Officers (RLOs) are at the heart of that.
Job Purpose
Proactive – Seeks out opportunities to improve customer service in every interaction
Conscientious – Persists with challenging issues to get things done
Collaborative – Works to support both internal and external stakeholders to ensure positive outcomes
Transparent – Is the eyes and ears of RGE and our customers
Main duties and responsibilities
As an RLO within the Customer Care team you will:
Arranging and booking appointments/visits to properties
Correspondence regarding access and resident concerns including home visits.
Calling through booked appointments to confirm
Build strong relationships with residents
Coordinate between residents and office
Attend meetings & presentations for residents where required
Ensure information on vulnerable residents or those posing a risk is communicated in line with policy
Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office
Maintain effective communication channels with residents and office staff
Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture
Experience & Skills
Demonstrable previous experience working within Social Housing/Council Residential property management
A calm, confident and adaptable communicator both in person, in writing and on the phone
Strong face to face customer service experience
Ability to engage effectively with diverse communities
Equally happy working independently or as part of a team
Highly proactive with a track
Excellent time management and organisational skills
Ability to handle a busy workload, under pressure and to strict deadlines
Good general IT skills
A full UK driving licence
Salary & Benefits
* Competitive salary relative to experience (PAYE)
* 23 days holiday per year, rising to 25 days after two years of employment
* Buy and sell holiday scheme
* Access to a pension scheme
* Time and a half rate for evening and Saturday working hours
* Flexible working approach upon agreement
* Amazing in-house training programme. E- learning platforms available. Development review and progression opportunities.
* Employee wellbeing programme
* Casual dress, company social events, on-site parkingBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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