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Operations Supervisor
Job Posted: 11 days ago
Salary: £ 28,000/Annum
Job Type: Permanent
Location: Exeter, Devon
Expire in: 17 days
Job Description
Do you have a natural team leader ability and ready to take the next step in your career? Our client is looking for someone to come in and nurture, lead and grow one of their customer service/sales teams. If you are looking for an exciting opportunity with a modern, forward thinking client and come from a customer led industry we want to hear from you!
Job Title: Operations Supervisor
Location: Exeter
Salary: £28,000
Hours: Monday-Friday 8:45am-5:30pm
Benefits: Wow! This company is all about the culture and has an impressive benefits package to offer! 25 days holiday (plus Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service awards! There are many social and company events with the opportunities to be part of employee-led committees. On joining the company, you will receive a welcome box of goodies and a companywide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be part of fast growing, accommodation industry and the opportunity to travel
The Company: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.
The Role: As an Operations Supervisor, you will be an integral part of a busy operations team. You'll manage inquiries and bookings while supervising and supporting a team of Travel and Accommodation administrators. Your expertise in a customer led industry will be the key to driving growth and ensuring our clients receive exceptional service.
Key Duties:
Manager inquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Mentor a team, conducting monthly 1-2-1s and quarterly appraisals.
Build and nurture relationships with clients, suppliers and colleagues
Meet and exceed KPS and revenue targets while supporting company procedures
The Candidate:
A highly motivated individual with a positive 'can do' attitude.
Previous sales experience from a retail, property or hospitality sector.
Exceptional attention to detail and outstanding customer service skills.
Adaptability to meet the needs of a dynamic business environment.
Strong time management and organisational abilities.
Excellent verbal and written communication skills.
Confidence with IT tools, including Microsoft Office and CRMs.
TO APPLY: Please either apply online, email your CV to (url removed) or call (phone number removed) to speak to Ellie and discuss the role in more detail.
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