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Operations Manager
Job Posted: 12 hours ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Contract
Location: Birmingham, West Midlands
Expire in: a month
Job Description
Job Title: Operations Manager - Service Desk Management
Role Type: Contract - FTC
Contract Length: 3-6 months (Initial)
Our client is seeking an Operations Manager, who will be responsible for managing a team across three distinct areas. The key focus will be to streamline work flows, implement best practices, and ensure the team delivers exceptional service to internal stakeholders.
Key Responsibilities:
Lead and manage a team of 20 people, split across three distinct areas:
New business for pension schemes (handling incoming requests)
Admin support desk (ticketing systems and issue resolution)
Project work activities (team management and project delivery)
Establish and enforce operational standards, processes, and KPIs to improve team efficiency and service quality.
Oversee the day-to-day operations of the Service Desk, ensuring service levels are consistently met and exceeded.
Monitor team performance, provide regular feedback, and conduct performance reviews to support personal development.
Identify areas for improvement and lead initiatives to streamline processes and enhance service delivery.
Foster a collaborative and positive work environment across all teams.
Work closely with senior management to ensure alignment with company goals and priorities.
Manage escalations effectively and ensure timely resolution of complex issues.
Regularly report on team performance, operational trends, and areas for improvement. Essential Skills:
Strong people management skills with experience leading cross-functional teams.
Experience in operations management, ideally within a service desk or IT support environment.
A background in pensions administration, financial services, or insurance is highly desirable.
Proven ability to manage complex work flows, set operational standards, and drive continuous improvement.
Exceptional organisational skills with the ability to prioritise and manage multiple tasks.
Excellent communication and interpersonal skills to engage with both internal teams and senior management.
Experience working with ticketing systems and supporting team collaboration tools. Desirable Experience:
Previous experience working in a pensions admin, financial services or insurance environment.
Familiarity with project management tools and methodologies.
Strong problem-solving skills and a solution-oriented mindset.
If this sounds like the role for you, submit your CV for consideration and apply nowBefore You Apply
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