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Operations Manager
Job Posted: a month ago
Salary: £ 50,500 - 58,900 / Annum
Job Type: Permanent
Location: Drogheda, Louth
Expire in: 7 days
Job Description
This newly created opportunity for an Operations Manager will be responsible for leading and managing the operations team to ensure seamless customer service and efficient workflow The role focuses on team leadership, customer satisfaction, and operational excellence with a company operating in multiple trade sectors including engineering, construction and agriculture.
Key Responsibilities:
* Lead, mentor, and develop the operations team to ensure high productivity and a customer-first approach.
* Set clear performance goals, conduct regular evaluations, and provide ongoing support and training.
* Work closely with the procurement and product operations teams to ensure seamless coordination and service delivery.
* Ensure high standards of customer service by optimising response times and order accuracy.
* Oversee the resolution of customer enquiries, complaints, and service issues, ensuring a proactive and solutions-focused approach.
* Develop strategies to improve customer satisfaction and retention.
* Collaborate with sales and account management teams to align operations with customer needs.
* Implement and maintain operational policies and procedures to streamline workflows.
* Monitor day-to-day operational activities, addressing inefficiencies and driving process improvements.
* Support the Head of Product Operations to maintain high standards of product quality and delivery performance.
* Ensure compliance with health, safety, and quality regulations
* Track key performance indicators (KPIs) and provide reports on operational efficiency and customer service metrics.
Essential Skills
* Proven experience in an Operations Manager role with a strong focus on team leadership and customer service.
* Background in managing operational teams in the agriculture, construction, engineering, or industrial goods sector.
* Strong interpersonal and leadership skills with the ability to motivate and develop teams.
* Experience in optimising workflows, improving customer service processes, and enhancing team efficiency.
* Good working knowledge of budgets and cost control.
* Knowledge of health and safety regulations in distribution and production environments.
On offer: Negotiable salary €70,000 + Annual Bonus
To discuss this role please contact Judith at EmploymintBefore You Apply
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