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Operations Coordinator
Job Posted: 11 days ago
Salary: £ 30,000/Annum
Job Type: Permanent
Location: Hammersmith, London
Expire in: 16 days
Job Description
Operations Coordinator Salary: £28,000 - £30,000
Based in Hammersmith
Hybrid role: 3 days in office, 2 at home
A global business consultancy is looking for an Operations Coordinator to join their team based in Hammersmith.
This is a unique role working across the company and their client, to support deployment and data management across the two systems. The role will work as the bridge between the two teams, cementing a working partnership and supporting the client's Global L&D manager, and the company's operations Lead.
The Operations Coordinator will provide logistical & administrative support to the company and its client to help execute global programs and manage multiple stakeholders.
Client-Side duties:
Data Management: working across client and company systems to keep learner data accurate. Reporting back on feedback and completion data, and trends. Collating learner groups and verifying registered / target audiences for relevant programs
Enrolment communications and management.
Management of Program communications
Session Attendance management: collating and sending weekly updates on completed and missed sessions, using data systems and excel. Sharing progress, and actions needed with key stakeholders to promote attendance.Company Side duties:
Owning project deliverables: executing with high quality and responsiveness
Workshop or POD (Virtual Group Coaching) coordination
Workshop logistics, including, but not limited to shipping of IT and ordering printed materials
Supporting the finance department with the invoicing process
Managing client SLA terms, responding to issues, and escalating to the Client Delivery team
Build strong client relationships with key stakeholders; be the primary 'go to' for area of responsibility with your clients
Work in close partnership with the client and internal account team to identify and action recommendations for process improvement that could benefit client and team ways of working
Maintain accurate data on the business's ERP system and keep it in line with Operations KPI targets, addressing areas affecting performance targets.Experience Required
Organised, analytical, and experience of working on multiple projects simultaneously, with exceptional attention to detail
Digitally savvy, ideally with experience using virtual meeting platforms and information management systems (ideally SuccessFactors, Salesforce or similar.)
A relationship builder capable of managing various internal and external stakeholders
Experience of working in project support, management
Highly proactive; always a step ahead and on top of tasks at hand whilst keeping an eye on the long-term goals of a project
Strong communication, able to relay instructions and decisions clearly both verbally and in writing
Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint.)
Good Excel - Pivot tables/VLOOKUPs
Familiar or knowledge of PowerBIBenefits
25 days holiday plus Bank Holidays + close at Xmas
Private Medical Insurance
Gym Allowance
Cycle to work scheme
Task Human App ( discount on personal training, cooking session, counselling etc
Employee Assistance Program
Pension Contribution 5%
Life Insurance 4 x salary
Annual Conference abroad
Discretionary Bonus (depending on the company and individual performance (Apply online only) euros paid yearly must be in the business for 12 months)
Hybrid working - 3 days in office, 2 at home - after training Apply today as we are short-listing candidates now!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
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