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Night Shift Leader
Job Posted: 12 hours ago
Salary: £ 16.8 - 16.8 / Hour
Job Type: Permanent
Location: TW8, Brentford, Greater London
Expire in: a month
Job Description
Hours: 19:00 - 7:00
Shift Pattern: 4 on - 4 off - 4 on
Location: The Brentford Project , Brentford - TW8
Position: Night Shift Leader
Duties & Responsibilities
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The Night Shift Leader will provide the efficient and effective management of all aspects of estate Security and CCTV management as well as assisting and overseeing the delivery of Night service, ensuring clear communication both internally and with residents.
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Assist with recruitment, management and supervision of the in-house security team, ensuring the Ballymore brand values are at the centre of our service provision.
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To provide a secure and safe environment for residents, commercial tenants, staff, as well as all parties visiting any commercial units or the estate.
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To be able to use a variety of software systems which are used to manage communication with residents and other stakeholders including use of the resident’s web portal and other portals for the purposes of managing the business.
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Maintain regular communication with FM/PD, provide daily shift reports.
* To ensure the security team on shift is conducting constant estate patrols by using Mytag and to provide daily patrols report to the estate Management Team.
* To ensure the security team is conducting building patrols as part of their duties and acting to identify any shortfalls in service delivery.
* Assist PD and/or Manager and Facilities Manager with the training and development of the Security Team.
* To ensure all members of the security team are fully trained to cover FCC / desk in Residents area and rotation takes place.
* To ensure all staff are fully trained to manage Bringme system.
* To ensure b.life tickets are responded and close off promptly.
* To ensure training records for the security team are up to date.
* To ensure incidents/accident and near miss reports are completed when necessary and shared with Management.
* Be the first form of contact to residents in circumstances of security and safety, or general enquiries concerning the concierge services..
Operations
* You will work on a rota system with the other Shift Leader.
* Day to day responsibility for ensuring the integrity of the security/concierge operation in the buildings and throughout the extensive grounds, full management of the FCC to ensure CCTV and associated infrastructure are operating efficiently and effectively within agreed parameters.
* Capable of leading the team in the absence of PD/FM on day to day matters.
* If needed update rota; arranging agency covers when security or concierge members are on annual or sick leave.
* Assist in Create, develop and review SOP’s and KPI’s under the leadership of FM/PD; help write procedures, create documents and risk assessments in respect of security operations.
* Responsible for the provision of operating procedures for all security and activities.
* Ensure the pools are covered/Uncovered, cleaned and tested overnight ready for use
* Ensure 3rd party cleaning undertake duties to clean The Wick/Residential areas ready for the day ahead.
Staff
* Day to day responsibility for the management of the team. Ensure staff perform in line with their job specifications and that standard operating procedures are adhered to.
Customer Relations
* Ensure that staff deliver a supportive and sympathetic security/concierge service to residents. Respond to complaints in line with the complaints procedure and ensure that the complaints are dealt with in a timely and effective manner.
* Handle any problems/complaints effectively and in a timely manner (24 hours).
* Respond to complaints in writing and document in accordance with the company policy and procedures.
* Liaise effectively with Aftercare or Home Demo team and oversee move in activities, ensuring loading bays are booked and provided to new residents.
Health and Safety
* Ensure all paperwork in relation to accident, first aid and incident reporting is completed correctly by the in-house team and pass all of the relevant paperwork to Senior Property Manager.
Administration
* Ensure that all records are held securely and in compliance with GDPR
* Direct the on-site team (in conjunction with the GM) to ensure they create, organise and maintain records and administration systems in respect of site activities in an efficient manner..
*Ballymore operate as an equal opportunities employerBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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