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Maintenance Coordinator
Job Posted: 13 days ago
Salary: £ 28,000/Annum
Job Type: Permanent
Location: Levenshulme
Expire in: 15 days
Job Description
Maintenance Coordinator
Reporting to the Group Operations Director, the position will be responsible for providing administrative support to the maintenance team. The role encompasses the day-to-day management of maintenance support for Clients, Contractors and individuals providing an efficient and effective maintenance service.
The position holder will possess excellent communication skills and will be expected to liaise effectively with all colleagues, external maintenance sub-contractors, clients and clients’ agents.
The position holder will play a key part in delivering a high-impact service to our customers. They will be responsible for: -
Coordinating the planning and scheduling of the maintenance operatives for reactive repair services.
Managing trade operatives’ diaries, ensuring jobs are completed in a timely manner, with the right first-time attitude.
Ensuring customers receive service and maintenance issues which are resolved in line with service level agreements.
Monitoring of emails and adhering to our escalation procedure Essential Job Functions
Communication and Liaison
Act as an effective first point of contact for telephone and email enquiries to , processing new work, current enquiries and updates, ensuring a timely response to and from colleague(s), contractors and clients.
Prepare Quotes, Sales Orders and Purchase Orders through in-house software system and issue to maintenance team or external Contractors daily.
Work with effective time management on quotes for onward submission to Clients both internally and externally.
Follow up quotes regularly to ensure responses are given and works scheduled once accepted.
Schedule works on a daily basis ensuring each day is fully booked with works to be completed by both maintenance operatives and contractors.
Seek clarification each working day that jobs/works have been completed by maintenance operatives and contractors and report to clients accordingly.
Support the team to ensure that all operational issues meet quality and health & safety standards. If unsure seek assistance from maintenance operatives, contractors or line management.
Create effective working relationships with maintenance operative staff, external contractors and suppliers to support service delivery to customers.
Office Administration
Processing of purchase orders.
Scheduling team of maintenance operatives.
Assist with the ordering and stock control of materials where necessary.
Manage CLIK (In-house) maintenance operating system to ensure all raised items are complete or cancelled correctly, maintaining the system at all times.
Deal with customer enquiries by email or telephone.
Ensuring completed work reports are issued to clients on a timely basis.Accounts Administration (within Clik system)
Assist Finance in processing invoice queries as and when required.
Candidate requirements
Excellent communication skills in English language
Excellent organisational skills
Excellent man-management and customer service skills
Be proficient in MS Office
Be able to demonstrate an open and approachable attitude
Ability to work on own initiative as well as part of a team
At all times follow safe system of work procedures set by the company
At all times ensure structured processes relating to health and safety and hazards at work are followed.
At all times ensure that correct lines of reporting followed in relation to safety at work
Ensure dynamic risk assessments are undertaken when completing tasks involving the process of continuously of identifying hazards, assessing risk, and ensuring appropriate action is taken if risks are identified.
Pragmatism when dealing with difficult situations and customer, remaining firm and professional whilst showing empathy
Additional Information
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.
Contact us to apply
To apply please email your CV and covering letter to (url removed)
LC104|V3|Job Description 2June 2024Before You Apply
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