Expire in: 25 days
At Barnett Waddingham, we are currently recruiting a great opportunity for an experienced Lead Receptionist to join a friendly team within the Workplace Services hub area.
Our Workplace Services hub area provides professional operational services across all workplace and facilities management including; property and asset management, building maintenance, environmental management, front of house services and corporate social responsibilities.
The role of Lead Receptionist is to provide the highest level of customer service, being a brand ambassador and presenting an approachable and efficient image of the firm when welcoming external and internal visitors to our offices. The Lead Receptionist will also deliver concierge contact services including, first point of contact for all colleagues and visitors, meeting management, receptionist duties and administration support for the office, as well as provide training support for receptionists where needed.
This is a Permanent (full time) role and based in our Birmingham office.
A snapshot of your day:
Manage reception cover rota and work distribution for absences and out of hour events.
Manage daily office checklist and ensure Front of House manual and meeting room manuals are regularly maintained.
Support development and skills training of receptionists
Deputise for Office and Facilities Supervisor and carry out routine arrangements, as instructed.
Supporting the Workplace Team Managers with firmwide administration to ensure the smooth and consistent running of all Front of House services and contributing to all continuous improvement projects and initiatives.
Audit of catering firms regularly to review quality standards and value.
Warm and professional welcome and hosting of clients, suppliers, and employees.
Booking, setting up and management of meeting rooms.
Organise catering and refreshments for internal and external meetings and events.
Assist with setting up catering, refreshments, and meeting room arrangements, as required.
Claiming and processing Front of House service requests from our Helpdesk system.
Regular audit of security passes (visitor, staff, contractor).
Monitoring and ordering of supplies and associated finance requisitions, including; office groceries, fruit, café and, janitorial supplies.
Support, Implement and Maintain Information Security procedures and activities in accordance with Barnett Waddingham’s Information Security Policy.
We would love to hear from if you have:
Previous Receptionist experience in a corporate organisation (ideally within the Professional Services industry)
Have 5 GCSE’s or equivalent at Grade 4 (C) or above, including Maths and English
Excellent communication skills
Demonstrable skills and relevant understanding of hosting small business and social events
Confidence in making valued judgements and acting accordingly
Ability to demonstrate successful working relationships within a team
Ability to remain calm under pressure and always be polite and courteous to clients, suppliers, and colleagues
Strong administration skills and good understanding of data entry and analysing tasks
What’s in it for you:
Competitive discretionary annual bonus and salary review
Generous pension scheme (we contribute 8%)
Funded training and professional development
Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
Accessibility
We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click
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