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Korean Speaking) Customer Experience Analyst
Job Posted: a day ago
Salary: Competitive
Job Type: Permanent
Location: Staines, Surrey
Expire in: a month
Job Description
Our Client is Global consumer product research centre based in Stains is looking for permanent a (Korean Speaking) Customer Experience Analyst is responsible for analyzing market trends and customer issues to develop software verification strategies. This role involves real-time monitoring of market changes and user feedback to optimize quality improvement activities and testing processes, ultimately enhancing customer satisfaction. We are looking for a fluent Korean and English speaker for this role due to regular liaison with HQ in Korea, Hybrid Policy: 3 days onsite and 2 days working from home weekly
Key Responsibilities:
1. Market and Customer Issue Analysis
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Analyze market trends, competitor activities, user reviews and feedback.
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Identify key issues and potential risks, prioritizing them effectively.
2. Software Verification Strategy Development
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Design software verification plans and scenarios based on analyzed market data.
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Develop testing strategies to ensure effective quality management.
3. Customer Experience (CX) Improvement
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Identify product and service issues from the user perspective.
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Propose quality improvement ideas using user experience data.
4. Process and Tool Management
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Utilize and optimize use of market analysis tools.
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Continuously improve verification processes and standardize quality management practices.
5. Collaboration and Communication
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Collaborate with QA and CS teams in Korea and Europe to resolve customer issues quickly.
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Report key findings and quality improvement directions to management and stakeholders.
Key Requirements:
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Proven experience in customer experience analysis and data-driven decision-making.
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Strong understanding of software development life cycle (SDLC)
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Korean and English speaker (written and spoken). This position requires regular communication with colleagues in South Korea.
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Proficiency in data analysis tools (e.g. Sprinklr - Power BI).
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Excellent problem-solving skills, logical thinking, and communication abilities.
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Experience in customer feedback management systems or VOC (Voice of Customer) analysis.
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Hands-on experience with analysis tools and frameworks.
Benefifs :
Bonus Scheme
Pension contribution
Holiday - 25 days per annum plus bank holidays
Access to staff sales discountsBefore You Apply
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