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ITSM Technical Specialist
Job Posted: 17 days ago
Salary: £ 108,000/Annum
Job Type: Permanent
Location: Jersey
Expire in: 10 days
Job Description
Contract Role-ITSM Technical Specialist-6 Months-Outside IR35- Jersey/Remote
Job Opportunity: ITSM Technical Specialist
Are you passionate about IT Service Management (ITSM) and looking for an exciting opportunity to make a real impact? We are seeking an experienced and highly motivated ITSM Technical Specialist to join our client.
Key Responsibilities:
Oversee the implementation and configuration of ITSM tools (ServiceNow, Ivanti, etc.) to ensure optimal service delivery.
Collaborate with cross-functional teams to define and refine ITSM processes, including Incident, Problem, Change, and Service Request Management.
Troubleshoot and resolve technical issues related to ITSM tools, providing expert guidance and solutions.
Maintain system configurations and integrations, ensuring compliance with internal standards and best practices.
Provide training and support to staff on ITSM processes, tools, and policies.
Lead continuous improvement efforts, driving automation and process enhancements within the ITSM framework.What We're Looking For:
Proven experience with ITSM tools, preferably ServiceNow or similar platforms.
Strong understanding of ITIL (IT Infrastructure Library) best practices and frameworks.
Experience in designing, implementing, and managing ITSM processes.
Exceptional problem-solving skills and the ability to work effectively under pressure.
Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
Relevant ITSM certifications (ITIL, ServiceNow Certified Implementation Specialist) preferred.Interested? Please send your CV for immediate consideration.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis websiteBefore You Apply
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