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IT Technical Support - 3rd Line IT Support
Job Posted: 3 days ago
Salary: £ 50,000/Annum
Job Type: Permanent
Location: Devon
Expire in: 25 days
Job Description
IT Technical Support - 3rd Line IT Support - £50K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 2/3 Days a Week Onsite. Devon. T6/MN/(phone number removed).
Must be Eligible to work in the UK.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support - IT Technical Support Specialist. The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties.
Role:
Provide 3rd Line IT Support for an end user base - onsite IT Support.
Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Onsite Support & Remote Desktop Support.
Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents.
Escalating Networking Incidents to Third-Party provides that manage SD-WAN, LAN & Networking. Skills Experience Required:
3rd Line IT Support - must have 3rd line IT Support experience.
3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance.
SD-Wan - able to troubleshoot and then escalate to a Third Party.
General Networking - Aruba or Cisco - Network Switching & Routing - able to Troubleshoot then escalate to a Third-Party.
Firewalls - ideally Fortinet or similar experience.
Microsoft Office 365 - administration.
Active Directory & Azure Active Directory - administration.
MCM, Print Services, Entra, InTune & AutoPilot - other similar Microsoft tools.
IDP - Identity Provider Platform - Okta or similar technology experience.
SSL Certificate Renewal Process.
Audio Visual - Zoom Video Conferencing & Voice Administration support.
Document fixes & workarounds - aligned to IT Security Policy.
Third Parties - Escalating issues to IT Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure.
ITIL Practices - ideally have an understanding of ITIL best practices.
Excellent Communication Skills.
Collaborative Approach. Desirable Experience:
Citrix support.
Cloud - AWS or Azure - deploying & integrating Cloud solutions. Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform.
Keywords: 3rd Line IT Support, Enterprise IT Support, 3rd Line IT Support, Microsoft, Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Audio Visual, Zoom, Teams, Voice Administration, Incident Management, ITIL, IT Support, 3rd Line IT Support, Devon, Permanent, T6/MN/(phone number removed)Before You Apply
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