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IT Support Manager
Job Posted: a month ago
Salary: £ 35,000/Annum
Job Type: Permanent
Location: Chichester
Expire in: a day
Job Description
A successful IT support company in Chichester is seeking an IT Support Manager to lead an IT support team. With the opportunity to work with clients across Hampshire and Sussex, each day presents unique challenges and opportunities for growth!
THE JOB:
Overall, you will be responsible for a team of service desk engineers, ensuring procedures and best practices are followed and managing the team members' day-to-day needs. This includes:
Supervision of the team whilst maintaining a hands-on approach to incident management
Completing reports
Ensure team and business level KPIs are met
Analyse workloads against resources to maintain desk coverage and service levels
Pro-actively undertake call analysis
Provide performance appraisals and objective setting.
KEY SKILLS & EXPERIENCE:
Extensive Service desk Manager experience
Previous experience managing a team of 5+ employees
Technical understanding of system, network and server-level problems
The ability to motivate and inspire a team, and embrace new ideas and challenges
SALARY & BENEFITS:
£30,000 - £35,000, dependent on experience
20 days holiday + public holidays
Pension
Cycle to work scheme
Free onsite parking
Company laptop, phone, and accessories
Please apply today by sending your CV.
No overseas applicants, please; visa applications will not be considered.
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