Apply for It Service Delivery Manager Job On Vita CV
It Service Delivery Manager
Job Posted: 14 days ago
Salary: £ 96,240/Annum
Job Type: Contract
Location: London
Expire in: 13 days
Job Description
IT Service Delivery Manager
£400 per day (Outside IR35)
6-12 Month Contract | 2-3 Days a Week in London | Hybrid Working
83zero is excited to be partnered with a dynamic and innovative organization at the forefront of its industry, renowned for its commitment to delivering exceptional customer experiences and driving operational excellence through cutting-edge technology.
The Role:
As the IT Service Delivery Manager, you will oversee and ensure the efficient delivery of IT services. This hands-on role will focus on managing relationships with third-party service providers, driving continuous service improvements, and ensuring operations remain secure, resilient, and value driven.
Your Key Responsibilities:
· Manage IT service delivery across the organization, ensuring alignment with business needs.
· Drive Service Management & Operations, ensuring SLAs are met and performance is optimized.
· Oversee third-party Supplier and Vendor Management, building collaborative partnerships.
· Lead Service Integration and Management (SIAM) initiatives for seamless service delivery.
· Drive Continuous Service Improvement to enhance operations and customer satisfaction.
· Manage Service Transition, ensuring smooth implementation of new or updated IT services.
· Conduct Risk Management and Service Continuity Planning to ensure resilience.
· Use data analysis to monitor performance and inform strategic decisions.
· Collaborate with key stakeholders across the business to ensure IT services meet expectations.
About You:
· 4-5 + years of experience in IT Service Delivery or Service Management roles.
· Strong knowledge and practical application of the ITIL framework.
· Proven experience managing relationships with third-party service providers.
· Expertise in service transition, risk management, and service continuity.
· Analytical mindset with experience in data-driven decision-making.
· Excellent communication and relationship-building skillsBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
© Vita CV: Registered in England and Wales (16187919).