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International Sales Advisor
Job Posted: 4 days ago
Salary: Competitive
Job Type: Permanent
Location: Stoke-on-Trent
Expire in: 23 days
Job Description
Location: Head Office, Stoke
Salary: Competitive
Contract: Permanent
Hours: 38.75 hours per week
About Portmeirion Group PLC
Portmeirion Group are a highly successful & well established business with one overall aim: to be the leading force in the global homewares sector by growing our seven amazing brands. We have a culture whereby we work together as one team; we are respectful, think global, push boundaries, work hard and embrace tomorrow today.
Driven by the adoption of our global ESG initiative, Portmeirion Group is committed to developing the industry based upon three fundamental pillars; environment, social, & governance; within our global business units. Our colleagues are fundamental to our journey.
What skill set are we looking for?
Fluent in a European language is an advantage, but not essential for some markets.
PC Skills, Word, Excel and email
Proficient in computerised Supply chain functions
Product knowledge is an advantage, but not essential as training will be given
Good Knowledge of the business, particularly Customer Service
Good communication and telephone skills
Knowledge of Export documentation and accuracy in completing such documents.
Key Responsibilities
Communicate, verbally and in written form, with customers in the local language (where needed).
Interpret and enter Customers orders onto the system
Progress and chase orders
Arrange shipping and complete the required export documentation
Answer customer queries
Process customer complaints
Administer Credit notes and free of charge replacements, seeking the required information from our QA department.
Support the Export Sales Manager and the Group International Sales Manager.
Be pro-active in suggesting the correct products for the customers’ needs.
Benefits
Competitive salary
Health care cash plan
High Street discount scheme
Life insurance
Car parking
Reward & recognition schemes
Discounts in our retail outlets
Dedicated training & development to enhance or progress your career, including apprenticeships
Community volunteering days
Charity events
Long service awards
Employee wedding/retirement gifts
Employee retirement afternoon tea
Birthday recognition
Achievement awards
Enhanced annual leave & maternity
Bereavement leave
Free access to Portmeirion Village
Company pension scheme along with access to pension clinics
Innovation scheme & green team
Mental health first aiders
To be part of our exciting journey, please click on the link to be directed to our application form.
See our websites for our company profile.
Please note: All applications will be processed within two weeks of the closing date. We reserve the right to close this position earlier than the published date, should we receive a high volume of applications.
You may also have experience in the following: International Sales Coordinator, Export Sales Advisor, Customer Service Advisor, Bilingual Sales Representative, Export Specialist, Multilingual Sales Executive, Sales Support Specialist, Global Sales Representative, Export Coordinator, Account Manager, Supply Chain Administrator, Order Processor, etc.
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