Internal IT Technician Job

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Internal IT Technician

Job Posted: a month ago

  • Salary: £ 30,000/Annum

    Job Type: Permanent

  • Location: Gloucester, Gloucestershire

Expire in: 11 hours

Job Description

IT Technician Location: Gloucester Hours: 37 hours per week (Mon-Thurs 08.30-17.00, Fri 08.30-16.30, with a 1-hour lunch break) Salary: £24,000 - £30,000 per annum, depending on experience Key Responsibilities of a Junior IT Technician * Act as the first point of contact for technical issues after training, managing troubleshooting efforts, and ensuring swift resolutions. * Oversee onboarding and offboarding processes by facilitating IT setups for new starters and managing offboarding procedures. * Support employees with technology issues, hardware and software upgrades, and office equipment replacements. * Maintain IT documentation, including tracking tasks through a ticketing system, developing internal user guides, and updating troubleshooting documents. * Collaborate on additional projects and tasks as directed by the IT Manager. * Contribute to the smooth daily operations of the IT department. Key Skills of a Junior IT Technician * Solid IT skills and knowledge of software such as MS Word, Excel, and Outlook. * Excellent communication and interpersonal skills with fluency in English. * Ability to remain calm and logical when troubleshooting technical challenges. * Passion for learning new skills and adapting to changing priorities. * Strong time-management skills and the ability to anticipate potential issues. * Understanding of Windows operating systems. * Capability to resolve issues promptly to minimise downtime after training. * Ability to lift and carry equipment (e.g., switches and servers). * Familiarity or knowledge of ENTRA/InTune. Desirable Skills: * Familiarity with network fundamentals. * Knowledge of permissions management and administration, including Active Directory. * Knowledge of servers is preferred. Compensation and Benefits * 20 days of annual leave, plus 8 bank holidays and 1 day of Birthday Leave. * Pension scheme enrolment after 3 months of employment. * 6-month probation period
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