Income Officer Job

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Income Officer

Job Posted: 3 days ago

  • Salary: £ 29,905/Annum

    Job Type: Permanent

  • Location: Birmingham, West Midlands (County)

Expire in: 25 days

Job Description

Income Officer Location: Birmingham Duration: Permanent Salary: £29,905 + Car Allowance Purpose: Maximise income collection through effective rent and service charge recovery while supporting tenancy sustainment. Key Responsibilities: * Regularly monitor rent accounts, providing a customer-focused service to prevent arrears. * Conduct home visits/virtual meetings for income recovery. * Maintain knowledge of housing/welfare benefits, signposting tenants as needed. * Collaborate on Welfare Reform strategies and adapt policies accordingly. * Liaise with external agencies to resolve benefit/payment issues. * Prepare cases for court and represent the Group in legal proceedings. * Maintain accurate records on CRM systems. * Develop campaigns and monitor income recovery KPIs. * Ensure compliance with GDPR and equality/diversity policies. Requirements: * Experience: 2-3 years in social housing and income recovery, including court case preparation. * Education: 5 GCSEs (Maths/English) or equivalent professional qualifications. * Knowledge/Skills: * Strong understanding of social housing, income management, housing/welfare benefits, and legislation. * High numeracy/literacy and proficiency in Microsoft applications. * Excellent interpersonal, communication, and decision-making skills. * Clean driving license with access to a vehicle. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business

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