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ICT Support Analyst
Job Posted: 20 hours ago
Salary: £ 26,500/Annum
Job Type: Permanent
Location: DH3, Barley Mow, Gateshead
Expire in: a month
Job Description
Our client is one of the world’s largest OEM manufacturers with manufacturing sites worldwide, including a large production facility in the North East. They are currently looking for an ICT Support Analyst to join their team on a full time, permanent basis.
This is a fantastic opportunity to make a significant contribution to the organisation. Reporting to the ICT Group Manager Service & Operations, you will be the first point of contact for all European ICT issues logged in the Service Desk System.
About the company
With a phenomenal global reach, this Company is passionate about employee satisfaction and encourages personal development at all levels.
Company benefits include;
* Excellent holiday allowance (up to 39 days)
* A great pension scheme
* Better health at work initiatives
* Subsidised canteen
* Private medical insurance
About the role
As ICT Support Analyst, you will be the First-line support, responding and resolving IT-related issues such as software, hardware, or network problems.
Key responsibilities for the ICT Support Analyst include:
* Set up, modify, and deactivate user accounts in systems like Active Directory.
* Support the installation, configuration, and updating of software.
* Provide clear updates and explanations to users regarding issue resolution.
* Escalate complex issues to higher-level support teams when necessary.
* Perform basic repairs or coordinate with vendors for hardware replacements.
* Track IT assets, ensuring the organisation’s devices and peripherals are accounted for.
* Contribute to improving workflows and service desk processes.
* Ensure users have the correct access permissions according to security policies.
* Follow data protection regulations (GDPR, SOX) and safeguard sensitive information.
* Participate in ICT projects where required under the guidance of Project Managers and Systems Engineers.
About you
The successful ICT Support Analyst will be level 3 or at least one years’ experience in a similar role, with good technical knowledge.
Other requirements include:
* Team player, self-driven, capable of working independently, highly motivated
* Excellent problem-solving and analytical skills
* Strong communication and customer service orientation
* Ability to manage time effectively and prioritise tasks
Contact Us: If you would like more information about this role, or other opportunities, please contact our recruitment team.
Referral Scheme: Do you know someone who may be interested in this role? We offer a referral scheme with the chance to earn a £100 Amazon voucher (T&Cs apply). Get in touch today to find out more.
Thank you for your application!
Due to the high number of applicants unfortunately we are unable to respond to every candidate. If you have not heard from us within 30 days of your submission, we are sorry to inform you that your application has been unsuccessfulBefore You Apply
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