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HR Software Customer Experience Operations Manager
Job Posted: 9 hours ago
Salary: £ 60,000/Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
HR Software Customer Experience Operations Manager – Manage and lead a team of 20+ – growth role.
A senior leadership role to provide first class customer experience for existing software clients.
A strong understand of HR would be superb, combined with team management and leadership in a similar profile role.
Manage and lead a department of 21, HR support and HR Administration - Supporting customers with SaaS queries, HR Advice, and helping SME business get the very best from their HR outsources service and software. 100%-man management & leadership role.
£55,000 - £65,000 plus superb list of benefits & 34 days holiday and much more.
Cipd Level 3,5, or 7 would be great but working in a leadership role with HR knowledge would be ideal
**Leadership, man management, customer service/experience, problem solving, process improvement, SLA management, communication, fast paced, agility is all very key.
Manchester – law, legal, employment – HR but not HR – but it is HR!
1. Team management and leadership
2. Customer Experience
3. HR Advice linking HR practice to SaaS software and SME customers.
Growth - progression - senior leadership role.
Mon – Fri hours, based in gorgeous Manchester City Centre offices.
Absolutely ace team, wicked culture! This business are going from strength to strength – genuine growth opportunity in an exciting, modern business. Fluid and agile
Start March 2025!
Candidate min requirement/experience:
** Leadership, man management essential
** From a HR and Customer related business background
** CIPD level 5 (double bonus)
** Problem solver, SLA management, team growth
This is an absolute game-changing HR software solution available to businesses across the UK and you will manage the team that helps the customers get the most out of it from a HR perspective!
Lead by example, take a on a small caseload of client to support and advise. Use your HR knowledge to support clients and promote the software.
The Role:
* Ensure you have a top level of HR and employment law knowledge that is kept current and demonstrate continual professional development to support the department and software product
* Support software and utilisation with, engagement, usage and quality.
* Ensure adherence to quality, performance and service level standards
* Ownership and development of the HR documentation service and HR consultancy service
* Support the advice team with the provision of any data or insights in client / advisor usage and engagement
* Get involved with a range ad hoc projects, tasks or roles that are deemed necessary to increase advice usage and overall HR software usage
* Assist in the development of any internal or customer facing material that encourages usage and engagement of the range of products and features
Requirements:
* CIPD level 5 (Bonus) - HR knowledge
* Team management and leadership
* Leader and advisor, be able to lead by doing
* Can set an example, motivate a team, is someone consistent, professional with great communication
Are you looking for a HR advice opportunity in an exciting modern business, this is for youBefore You Apply
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