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Housing and Tenancy Support Worker
Job Posted: 13 days ago
Salary: £ 28,340/Annum
Job Type: Permanent
Location: Nottingham
Expire in: 14 days
Job Description
Role: Housing & Tenancy Support Officer
Location: Central Nottingham
Hours: 24 – 30 hours per week + on call
Salary: £28,340,00 pro rata
Start Date: As soon as possible
Duration: Permanent – will consider Temporary
Our client, a specialist domestic abuse charity is looking for a Housing & Tenancy Support Officer to join their team.
Key Responsibilities:
• Provide support to tenants to enable them to build capacity for independent living and recover from crises.
• Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs
• Facilitate appropriate signposting and specialist referrals for tenants to other support services.
• Visit individuals in their homes to identify any tenancy management issues or additional support needs.
• Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value
• Liaising with landlords and being aware of the detail of tenancy and licence agreements.
• Dealing with disputes between landlord/ suppliers/ responsibilities / costs/ procedures etc. gathering evidence, following different organisations’ complaint procedures.
• Risk assessing pursuing complaints versus potential outcomes.
• Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.
• Adhere to Safeguarding Children and Adult policies, Health & Safety and Equal Opportunities
• Uphold the right of women, children and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies, and appropriate safe services.
Requirements:
· Professional qualification in a relevant property/housing management discipline OR relevant experience
· Experience of supported housing would be useful
· Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence
· Knowledge and experience of working with local council housing authorities, and housing benefit claims.
· Knowledge of housing, welfare and policy relating to DVA
· Ability to use Microsoft applications and housing management system
· An enhanced DBS clearance is required for this role
· A full driver’s licence and access to own vehicle
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