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Homeownership Officer
Job Posted: 3 days ago
Salary: £ 30,899/Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)
Expire in: 25 days
Job Description
Home Ownership Officer
Salary: £30,899 + Car Allowance
Location: Bimringham
Duration: Permanent
Purpose:
Coordinate housing services for shared ownership, leasehold, and owner-occupier residents. Responsibilities include account management, resales, staircasing administration, service charge estimation, and consultation for major works/repairs.
Key Responsibilities:
* Manage all aspects of shared ownership, leasehold, and owner-occupier activity.
* Monitor rent and service charge accounts in line with income recovery policies.
* Act as first point of contact for resales and staircasing, liaising with legal representatives.
* Coordinate Section 20 consultations, issuing notices and supporting documentation.
* Assist Finance Team with accurate annual service charge calculations and billing.
* Resolve service charge disputes and ensure reasonable, accurate bills are provided.
* Work with residents and Customer Engagement to foster collaboration and influence.
* Handle Right to Buy/Voluntary Right to Buy/Right to Acquire applications.
* Maintain compliance with leasehold legislation and best practices.
Requirements:
* Experience:
* Extensive experience in housing, specializing in home ownership.
* Proven income management and arrears recovery experience, including court representation.
* Administration of Right to Buy/Right to Acquire applications.
* Education:
* 5 GCSEs (Maths/English) or equivalent; CIH qualification desirable.
* Knowledge/Skills:
* Strong understanding of leasehold legislation, housing benefits, and arrears recovery.
* Ability to calculate and invoice service charges.
* Financial account management, including Major Works income accounts.
* Proficient in Microsoft Office and financial software.
* Strong interpersonal, communication, and operational decision-making skills.
* Clean driving license and access to a vehicle.
To discuss this role in more depth, please phone Kelly Power on (phone number removed)
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and businessBefore You Apply
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