HGV Service and Warranty Administrator Job

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HGV Service and Warranty Administrator

Job Posted: 12 days ago

  • Salary: £ 28,000/Annum

    Job Type: Permanent

  • Location: Croydon, Greater London

Expire in: 16 days

Job Description

HGV Service and Warranty Administrator Croydon Our client, a privately owned group in road transport and supportive services to the road transport industry, is seeking for a HGV Service and Warranty Administrator to join their team. The ideal candidate will oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures. Role: HGV Service and Warranty Administrator Hours: 8:00 am -5:30 pm ;Monday to Friday Location: Croydon Responsibilities: * To check and raise retail pro-forma invoices for quotation and passing to the customer. * To co-ordinate the closing of purchase order numbers. * To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs). * To raise warranty and PFL credit notes for customer accounts. * To investigate and resolve CCM queries for warranty and PFL accounts. * To carry out warranty and PFL risk assessments on claims submitted. * Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours. * To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL. * To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager. * To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing. * To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements. * To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements. * To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department. * To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge. * On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham. * To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action Requirements: * Organizational skills * Customer service skills * Attention to detail * IT skills * Problem-solving skills * HGV regulations: * Warranty processes and terms Benefits: * Company pension * On-site parking #serviceandwarrantyadministrator #vehicleserviceandwarrantyadministrator
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