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HGV Service Advisor
Job Posted: 6 days ago
Salary: £ 29,500 - 33,000 / Annum
Job Type: Permanent
Location: Kingston upon Hull, City of Kingston upon Hull
Expire in: 21 days
Job Description
HGV Service Advisor
Hull
Our client, the largest privately owned well known brand truck dealership in the UK, is seeking for a HGV Service Advisor to join their team.
The ideal candidate will be providing a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, MOT bookings in line with manufacturer’s guidelines and recommendations.
Role: HGV Service Advisor
Hours: Shift pattern: Week 1 06:00 - 14:30, Week 2 08:00 - 16:30, Week 3 10:00 -18:30 and 1 in 4 Saturdays on a rota basis 06:30 - 15:00
Location: Hull
Key responsibilities:
* Act as the first point of contact for customers bringing in HGVs for service or repairs.
* Answer customer queries regarding service status, vehicle issues, and maintenance requirements.
* Provide estimates for repair or service costs, timelines, and any additional work needed.
* Schedule vehicle service appointments based on customer availability and workshop capacity.
Requirements:
* Experience of working in a similar environment with excellent customer skills
* Good experience of a service industry dealing with customers via various methods
* Knowledge of working with database
* Excellent time management, organisational and IT skills
* Attention to detail and accuracy is paramount
* Technical background desirable
Benefits:
* 22 days annual leave plus bank holidays
* Company health cash plan (after qualifying period)
* Cycle to work scheme
* Pension Scheme
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