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Helpdesk Service/ Office Manager
Job Posted: 4 days ago
Salary: £ 32,500/Annum
Job Type: Permanent
Location: Livingston, West Lothian
Expire in: 24 days
Job Description
We're looking for a Helpdesk Service/ Office Manager to join our client, a busy FM provider. The successful candidate will lead the service delivery team in a fast-paced, customer-focused environment.
This is your chance to bring your expertise in Facilities Management to a role where you'll make a real difference every day.
📈 Your Role in Our Team
As Helpdesk Service/ Office Manager, you'll be at the heart of the FM service delivery, ensuring the smooth resolution of client issues and the seamless operation of the helpdesk. Key responsibilities include:
Operational Oversight: Collaborate with the Operations team to provide first-class support for Technical, Building Management, and Facilities Services.
Direct Line Management: First point of contact for team escalation issues.
Issue Resolution: Manage escalated and high-priority jobs from start to finish, ensuring customer satisfaction at every stage.
Team Enablement: Use your expertise with Microsoft tools to enhance team efficiency and performance.
Stakeholder Engagement: Build and maintain strong relationships with clients, suppliers, and partners.
Escalation Management: Proactively address delays, ensuring service standards are upheld.💼 What You'll Bring
We're looking for someone who can see opportunities where others see obstacles. The ideal candidate will have:
Leadership experience in a busy FM helpdesk, and FM office support environment.
Familiarity with CAFM systems, ticketing platforms, or similar software.
A proactive approach with strong organisational and multitasking skills.
Exceptional communication and problem-solving abilities.
A sharp eye for detail and the ability to thrive under pressure.
Proficiency in Microsoft Office, Teams, and related platforms.💰 What's in It for You?
Competitive salary (up to £32,500- open to discussing).
Performance-based annual bonus.
Holidays.
Pension.
A supportive environment that values innovation and initiative.
Opportunities for growth, development, and career progression.⏰ Working Hours
Monday to Friday, 9 am to 5:30 pm.
Occasional out-of-hours support is required on a rotating basis (1/6 weeks).📞 Ready to Make Your Mark?
If you're ready to take on a role that's as rewarding as it is challenging, we'd love to hear from you! Contact Maxine Allison for a confidential chat todayBefore You Apply
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