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Helpdesk Engineer
Job Posted: a month ago
Salary: £ 38,000/Annum
Job Type: Permanent
Location: Nationwide
Expire in: 5 hours
Job Description
1st/2nd Line Helpdesk Engineer
Central London – Hybrid
Salary range £35,000 - £38,000 plus excellent benefits package
The Company
A well-established and innovative Managed Service Provider specialising in delivering high-level and reliable technology solutions. They excel in areas such as Network Management, Technical Support, Cloud Computing and Cybersecurity, supporting businesses with tailored expertise to drive growth.
This is your opportunity to step into a critical role within the Service and Support department, where you will provide advanced technical expertise, support and problem resolution across a wide range of technologies.
They are really looking for someone who has the ability and keenness to learn as all technology is complex and enterprise-level. A full in-depth training period is given on the start date including 121s, Workshops, training courses and more!
Benefits
Birthday off work
20 days Annual Leave + Bank holiday
Private Medical care – Including Optical and Dental
Perk Box – discounts, retail
Cycle to work scheme
Season Ticket loans
Lunch/Refreshments in the office
Staff engagements – Monthly team activities and Meals
Training – Allocated training budget, this is done on a personal basis on what you would want training/certifications on
Training tools and Information banks
Enhanced Sick pay
Annual Salary reviews & personal promotion plans As a 1st/2nd Line Helpdesk Engineer, you’ll be expected to:
Triage and troubleshoot 2nd Line tickets with the ability to identify Major Incidents
Administer and optimise systems, ensuring compliance with cybersecurity standards and delivering seamless performance
Provide high levels of customer service to all end users
Contribute to the success of a high-performing team while developing your skills through exposure to new technologies and environments Can you?
Provide expert-level support for Windows, Office 365 & Microsoft tools and services?
Identify Major Incidents?
Excel with Active Directory, Entra, Mimecast and Operating systems?
Demonstrate experience with email applications, including administration of enterprise email and customisation of Microsoft Office Suite applications?
Explain your knowledge/experience of networking technologies?
Work under pressure, manage client expectations, and deliver quality solutions within deadlines? Desirable
Audio Visual support experience If the above sounds like you, then I would love to speak with you about this exciting position!
If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference.
If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possibleBefore You Apply
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Looking for your next career move? Join a top company hiring Helpdesk Engineer job near me in Nationwide! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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