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Head of Property - Commercial
Job Posted: 2 days ago
Salary: Competitive
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Opportunity Brief: Head of Property
Ford & Stanley Executive Search (Part of the Ford & Stanley Group) are a leading Executive search firm to the UK, North American and European Engineering, Technology, Sustainability & Heavy Manufacturing industries.
Our search directors, search consultants and research teams specialise in all horizontal functions of our clients' organisations with expertise spanning engineering, commercial, procurement, HR, IT, finance, HSQE, sales, projects, operations and c-suite.
We are trusted by over 100 leading organisations when they seek to make a leadership appointment, be that a permanent appointment or an interim solution.
We have been retained and appointed by Greater Anglia on a retained search for a Head of Property, a hands-on Commercial professional who can create and implement a strategy for the commercial property portfolio to maximise Ancillary revenue opportunities and manage the contracted relationships.
Below you will find an ‘opportunity brief’ developed from notes taken during the scoping meeting (Situational Discovery) held between the Business Manager and Managing Consultant of Ford & Stanley Executive Search and Asset Management Director of Greater Anglia. This brief is designed to give candidates a deeper insight into the opportunity inherent within the role, the challenges the role presents and provide access to the detail that sits behind the job specification.
Client Opportunity Statements:
“Due to an imminent retirement, we are looking for a strategic commercial property professional to pick up the reins from the current incumbent and drive financial and performance targets through our property portfolio”
“With a diverse portfolio that includes 134 stations, 7 train maintenance depots, 2 offices, and 75 car parks you will be responsible for optimising lettings, investments, purchases, partnerships and property management, to drive revenue opportunities across the network. While also looking after GA’s regulated leases, corporate offices and leased staff accommodation”
“You will be joining an executive team that has a strong culture of delivery and will be empowered and have the autonomy to make decisions and guide the business on a strategy that meets the business needs today and into the future”
Company Overview: Greater Anglia
Greater Anglia is operated by the Transport UK Group. Our parent company also operates the East Midlands Railway, London Northwestern Railway, West Midlands Railway and the Merseyrail concession, West Midlands plus bus services in London and Surrey. Abellio East Anglia Limited has been appointed by the Department for Transport to operate services until 2025.
Greater Anglia’s promise to its customers:
We believe that when you travel with us, or think of travelling with us, you should expect high standards of service throughout your journey experience.
As such, Greater Anglia will:
As a priority provide you with a safe, clean, punctual and reliable train service
Make it easier for you to buy tickets with the introduction of more facilities
Treat you well and fairly when things go wrong
Keep you informed about services, any planned changes and during disruption
Let you know our performance and quality targets in advance, and report each period how we are doing
Listen to you and engage with you more
Historically, GA has been a healthy, profitable and premium-paying franchisee performing well against its customer, financial and contractual measures. This strong performance and commitment to continuous improvement was maintained throughout the pandemic emergency contracts and the National Rail Contract (NRC) - and was recently recognised with GA being named Passenger Operator of the Year at the National Rail Awards 2022.
Furthermore, as well as delivering an entirely new fleet of trains and investing significant capital in the largest TOC-delivered infrastructure change programme the industry has ever seen, GA returned to being a positive net contributor to the industry’s finances in 2022, as a result of excellent operational performance, customer service, revenue generation and cost management activity.
Challenges expected within the first 12 months include:
GA are currently going through a retender process for the Car Parks which will need to be embedded and managed.
Ancillary Revenue is established but there is a need to continue to develop the ancillary opportunities across the portfolio to maximum revenue.
Towards the end of the year, GA will be transferring ownership to the DFTO – this will involve working with the franchise team to ensure that the property agreements are transferred correctly.
Key deliverables within the first 12 months include:
Taken a full handover from the current incumbent and ensure nothing is dropped and high standards are maintained.
The Car Park contracts has been embedded and managed correctly while also looking at other opportunities to maximise revenue opportunities
Demonstrate that you have built strong relationships across the business and with external stakeholders.
Essential Hard Skills (Skills & Experience)
§ Experienced commercial property professional with at least 15 years of experience working within a varied/broad property portfolio environment
§ Member or Fellow of the Royal Institution of Chartered Surveyors
§ Contract management experience – able to undertake complex contractual negotiations (new lettings, lease expiries, rent reviews, station change, leases to facilitate project access) with other occupiers and/or their agents.
§ Proven experience in prioritising workloads and making decisions - able to manage your time effectively
§ *Desirable: Understanding of the rail industry and rail legislation.
Essential Soft Skills (Attributes & Behaviours)
§ Engaging both externally and internally, strong communications skills, able to communicate across all levels
§ Detail-orientated and process-driven – ensuring work is done the right way
§ Have the ability to remain calm under pressure, think on their feet and able to handle various situations
Working Arrangements & Location:
We expect candidates to spend 2 days in GA HQ (Holborn, London), and the remaining days remote or on-site across the network
Greater Anglia Interview Process:
1st Stage interview: Face-to-face interview at GA HQ in London, conducted by Simone Bailey, Asset Management Director & Tina Viswambaran, Resourcing Manager
2nd Final Stage interview: Face-to-face interview at GA HQ with Simone Bailey and another member of her leadership team.
Ford & Stanley Interview Process:
1st Stage: Candidate Discovery: An open, conversational and consultative discussion where interested candidates are assessed on their suitability for the role in the context of the above and challenged on how the opportunity lines up with their career aspirations, motivations, financial expectations and personal circumstances.
2nd Stage: The ‘shortlist’: Candidates are asked to reflect on the candidate discovery discussion, take time to reflect on the opportunity and undertake subsequent research on the client business reporting back on their thoughts, questions and providing additional specific information on their suitability (if applicable). Final checks of role, package and logistical alignments made.
Good to know:
Greater Anglia is a Train Operating company that runs the train service across the East of England and is currently owned by the Transport UK Group.
GA parent company also operates the East Midlands Railway, London Northwestern Railway, West Midlands Railway and the Merseyrail concession, West Midlands plus bus services in London and Surrey.
Transport UK East Anglia Limited has been appointed by the Department for Transport to operate services until 2025 when it will transition back into public ownership.
The Head of Property will oversee the company’s real estate portfolio and involves maximizing commercial leasing and revenue opportunities while meeting operational needs. The Greater Anglia estate includes an FRI Head lease with 134 stations, 7 train maintenance depots, 2 offices, and 75 car parks generating £18 million annually, along with a commercially let estate producing over £6 million per year.
This position is 1 of 9 direct reports that sit in the Asset Management Executive leadership team.
Has 1 direct report – contract management administrator
Candidates should have proven experience in managing diverse assets and skills in prioritising workloads and making decisions on Opex, Capex, and regulatory compliance, along with the ability to manage sensitive internal and external stakeholder matters.
This role will lead and develop the property team, creating and implementing strategies to achieve the financial and performance targets through optimising lettings, investment, purchases, partnerships, property management and customer service.
Key responsibilities include:
Lead the business planning strategy for Ancillary revenue (Car parks, property, advertising and Taxi ranks) and production of the business plan. Provide accurate budgetary information and periodic income forecasts, taking into account turnover rents and sales trends for inclusion into the business plan.
Manage the Commercial Property Management Service provider (CPMS) to develop strategies to maximise property and ancillary revenue income for the portfolio in order to meet business objectives and targets. Deliver the agreed rental income targets for the portfolio and achievement of investment returns.
Manage the CPMS provider to deliver KPI’s in respect of lettings, lease renewal and rent reviews
Manage the CPMS provider ensure compliance with Asset management processes in respect of dilapidations, new lettings, landlords consents.
Responsible for the management of contractual relationships with the Car Park Services provider, Network Rail as a landlord, 3rd Party Landlords and TOC’s using GA Stations in order to protect the company’s asset base and ensure the portfolio is managed in compliance with leases, statutory legislation, best practice and professional principles to improve profitability and fulfil budgetary and company obligations.
Support the Asset management team to ensure compliance with GA’s liabilities as a tenant and landlord when undertaking projects
Support the Asset management team to ensure compliance with GA’s ORR regulated responsibilities under Station and Depot leases in relation to the station change and minor modification process
Undertake complex contractual negotiations (new lettings, lease expiries, rent reviews, station change, leases to facilitate project access) with and other occupiers and/or their agents, Network Rail, 3rd party Landlords and Developers.
Inspire the Asset Management team such that they develop strong relations with all other functions within Greater Anglia.
Provide support to the Asset Team HSQ Manager either through the direct reporting of recognised safety non-conformances or practical support dependant on the person’s level of safety training & experience
Lead and manage the station/depot change process, Station and Depot access agreements and work with finance as required in respect of the implementation of the Qualifying expenditure charges.
Responsible for the formulation and implementation of the strategies in respect of GA’s regulated leases (depot and station leases, access and collateral agreements), corporate offices and leased staff accommodation.
Responsible for the formulation and implementation of the strategies in respect of GA’s commercially managed car park estate.
To support the ISO 55001 Asset Management System and annual accreditations
Budget:
Competitive salary
Supporting benefits
Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
Free 1st class residential, duty and leisure Travel on GA for yourself
Free 1st class Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members
International travel discount card (FIP) for staff and eligible family members after 12 months of service
Opportunity to purchase additional annual leave of up to 10 days
GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family-friendly policies
GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
Annually issued 12 discount vouchers for family and friends to use
Salary Sacrifice schemes such as Cycle to Work and Technology scheme (eligible once passing probation)
Private medical cover for yourself and your family.
Executive Search Delivery Team:
Tom Norton – Head of Executive Search (Client Recommendations/Advisory, Offer Negotiations, Headhunting, Networking)
Oliver Nunn – Research Manager (Shortlisting, Offer Negotiations, Headhunting, Networking, Research, Search, Longlisting, Interviews, Data & Market Intel)
Ralitsa Kuzeva – Executive Assistant (Diary Management, Coordination, Candidate Experience)
About Ford & Stanley Executive Search:
Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom.
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Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
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