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Head of Delivery
Job Posted: 3 days ago
Salary: £ 90,000/Annum
Job Type: Permanent
Location: Solihull, West Midlands, United Kingdom
Expire in: 25 days
Job Description
Head of Delivery – Lead the Future of Connectivity!
At Convergence Group, we’ve spent over 20 years delivering industry-leading connectivity, powered by innovation, continuous improvement, and incredible people. Now, we’re looking for a Head of Delivery to take the lead in driving flawless execution and shaping the future of our delivery function.
In this senior role, you’ll have full ownership of all Product and Service orders which have successfully passed through the Sales Operations – Order Management Gate. From overseeing seamless installations to managing resource planning, you’ll ensure every project is delivered to the highest standard. Leading a growing team of 10, you’ll empower your people, streamline processes, and optimise systems to deliver cutting-edge WAN, LAN, Firewall, NAC, and Wi-Fi solutions with a customer-first focus.
What You’ll Do:
People Leadership: Build, nurture and develop your team, and identify and grow talent to deliver exceptional customer service.
Process Improvement: Simplify workflows, cut inefficiencies, and provide clear, actionable reporting.
Systems Excellence: Align systems with processes, ensure seamless integration, and standardise reporting for greater transparency and consistency
Management & Customer-Centric: Lead by example, inspire confidence, and balance efficiency with a customer-first approach to meet goals and priorities.
Cross-Team Collaboration: Use your exceptional communication skills to build strong partnerships with Engineering Operations, ensuring seamless access to Field Engineering and Network Specialist resources.
What You’ll Bring:
10+ years of providing operational and project leadership across organisations delivering large-scale projects.
Expertise in managing P&L responsibilities.
Management experience leading teams of 10+ people.
Skills in data analysis (Excel, Power BI), process improvement (e.g.Lean Six Sigma), and exceptional communication.
ISP (Internet Service Provider) or MSP (Managed Service Provider) industry experience.
What’s in It for You:
Salary: £75-90,000
Time Off: 33 days of holiday (including bank holidays)—and it only gets better!
Perks: Enhanced pension, medical insurance, and life assurance.
Flexibility: Hybrid working with 3 days a week in our Shirley office.
Dog-Friendly Office: Yes, you can bring your furry friend!
Why Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, Wi-Fi, and Security solutions, we stand out by revolutionising infrastructure management—making it seamless so our customers can focus on what matters most. With our business booming and poised for significant growth, we’re searching for top-notch people to help us expand and deliver exceptional customer service.
Ready to Shape the Future?
If you’re customer-focused, driven by innovation, and ready to lead with passion, this is your chance to make a lasting impact in the Networking industry.
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