Head of Customer Success Job

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Head of Customer Success

Job Posted: 25 days ago

  • Salary: £ 52,000/Annum

    Job Type: Permanent

  • Location: WA2, Winwick, Warrington

Expire in: 2 days

Job Description

Spirehouse, a specialist Social Housing recruitment firm, is currently seeking a Head of Customer Success to support a Social Housing technology provider in Warrington. The Head of Customer Success role is a new position for the business and will be predominantly field-based. Whoever takes on the post will be responsible for growing relationships with existing clients, managing a small team focused on growing engagement all whilst being very solution focused. The Head of Customer Success post will cover many responsibilities, though these aren’t exhaustive: * Ensuring that superb relationships exist throughout business clients * Setting Key Account Objectives per account, reporting on service adoption through data and plans on agreed targets * Leading the customer success function, setting, managing and inspecting team members goals and objectives to ensure overall goals are met * Supporting the team with resident and staff presentations * Taking responsibility for all client reporting, producing high-quality reports and presentations on all aspects of the use of service, capturing customer and client feedback * Leading on strategic clients quarterly review meetings, presenting the latest status of all accounts and pulling in other colleagues as needed to support * Working with the Head of Marketing and Head of Client Development to create a three-year Customer Success Journey building out a drafted framework * Liaising with the Head of People to create content for our Learning Management System, covering but not limited to client staff training, presentations and installer training * Developing a return on investment model of services * Identifying service improvements in conjunction with Technical and Operations teams To secure the Head of Customer Success post, the business is seeking the below: * Experience in a business development, client management or client relationship role * Experience working with vulnerable people or charities * An ability to work flexibly If interested or want to discuss other Head of Customer Success or Social Housing roles please get in touch with Matt Baird
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