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Head of Counselling
Job Posted: 24 days ago
Salary: £ 45,000/Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: 4 days
Job Description
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as Head of Counselling.
THE ROLE
The role is an exciting opportunity to lead, mentor, coach and support the EAP Counselling Management team on a day-to-day basis, ensuring clinical and operational quality and efficiency across the counselling teams. The primary focus is to keep the department moving forward in the delivery and maintenance of quality and SLAs. You will coach the management team - ensuring that all are working consistently and in line with organisational and clinical expectations.
Day to Day responsibilities
Clinical and operational responsibility for the day to day running of the helpline counselling teams under the guidance of the Associate Director - Clinical Services
Providing clinical leadership and guidance to the Counselling Management team
Ensuring quality assessments and individual coaching takes place across the management team on a daily and weekly basis
Providing coaching to all Counselling Managers to ensure they are working in line with internal policies and procedures and maintaining a consistent approach across the department
Supporting with recruitment and overseeing departmental retention
Overseeing the investigation and outcome of complaints and where necessary, liaise with clients regarding service issues
Attending and representing the clinical service at key stakeholder meetings to ensure clinical governance and operational efficiencies are followed at all times
Conducting fortnightly 1-2-1's with all Counselling Managers, in addition to bi-annual reviews
Maintaining a small active caseload of counselling clients
What you bring to the team
Current accreditation with the BACP (or eligibility to apply and actively working towards)
Ability to multi-task effectively and work in a time pressured environment
Strong leader who is able to communicate clearly
Commercial and operational awareness and interest
Previous EAP experience desirable but not essential
Benefits
25 days' holiday, plus bank holidays
Day off on your birthday
Holidays increase after 2- and 5-years' service
Cash plan for you (and your children, if any)
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Support with revalidation and CPD
Funding support with training and development
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme after 6 months and successful completion of probationary period
Cycle to work scheme after 6 months and successful completion of probationary period
Access to Employee Assistance Programme
Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
Company incentives, access to discount schemes
Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
Free 24/7 onsite gym with regular group classes.
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