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Hardware Engineer
Job Posted: a month ago
Salary: £ 47,347.2/Annum
Job Type: Temporary
Location: Camberley
Expire in: 11 hours
Job Description
We are recruiting for a Break fix server engineer on contract to work for a leading Banking Group based in Camberley.
working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers.
• Support Trainee DC Engineers when required.
• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment.
• Provide expert hardware support.
• Responsible for proactive updating of customer and resolution of service.
• Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
• Liaise with onsite support engineers and within other sites.
• Manage all incoming calls, emails to the data centre support function.
• Liaise with third party suppliers to report and escalate customer problems.
• Respond to customers within agreed SLA.
• Follow escalation processes; tickets to support management and other teams as required.
• Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Working on a shift rota
Early - 07:00 to 14:30
Late - 14:30 to 22:00
Week night - 22:00 - 07:00
Weekend day - 07:00 - 19:00
Weekend night - 19:00 - 07:00Before You Apply
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